Gem Smikle

Results-driven customer service professional with 3+ years driving sales, resolving conflicts, and building lasting client relationships. Skilled communicator and natural relationship builder eager to leverage transferable skills as a Leasing Consultant.

Server - Chilis Restaurant

(2023-07)

• Manage up to 9 tables per shift, consistently delivering exceptional guest experiences in a high-volume environment
• Drive revenue through strategic upselling of appetizers, beverages, and promotions, boosting per-table sales
• Trained and mentored 3 new hires on service standards, POS/Ziosk systems, and daily operations

Sales Consultant - Target

(2022-04 - 2023-07)

• Guided customers through product selection, delivering personalized service that supported daily sales goals
• Maintained organized, visually appealing sales floor displays to enhance the shopping experience
• Collaborated with team members to meet operational targets and resolve customer concerns efficiently

Clerk - Quiktrip

(2019-02 - 2022-04)

• Delivered fast, friendly service in a high-volume retail setting while accurately processing cash and digital transactions

Associate of Arts Degree (2025)