Gemma Craig

A reliable, professional and compassionate individual, currently working as a Detention Custody Officer at Edinburgh Airport with Mitie Care & Custody since April 2025. Experienced in working within secure environments, managing individuals in challenging situations, and maintaining safety, dignity and welfare standards at all times. I bring strong communication skills, resilience, and the ability to remain calm under pressure.

My background across custody, healthcare, logistics and customer-facing roles demonstrates adaptability, responsibility and a commitment to high professional standards. I am motivated to deliver excellent service, work effectively within teams, and contribute positively to safe, smooth operations.

Detention Custody Officer - Mitie Care & Custody - Edinburgh Airport

(2025-04)

• Supervising and caring for individuals detained under immigration powers in a secure, regulated environment
• Ensuring detainee safety, dignity, wellbeing and respect for rights at all times
• Conducting regular welfare checks, observations and accurate documentation of all interactions and incidents
• Working alongside Home Office staff, immigration officers, healthcare and multi-disciplinary teams
• Managing challenging behaviour using approved conflict management and de-escalation techniques
• Completing incident reports, logs and administrative records to strict standards
• Following security, safeguarding, health & safety and company policies & procedures
• Maintaining a calm, professional and respectful environment for detainees, colleagues and visitors

Fleet Assistant - THL - Edinburgh

(2024-08 - 2025-04)

• Maintained vehicle records, logs and carried out routine safety inspections
• Prepared vehicles to meet operational standards, compliance and readiness targets
• Worked collaboratively to meet deadlines and workflow requirements
• Trained new staff on procedures, systems and safety protocols

Warehouse Operative - ASDA - Grangemouth

(2018-07 - 2024-08)

• Picked, packed and dispatched high-volume orders to performance & accuracy targets
• Maintained quality control, stock accuracy and safe working practices
• Worked efficiently in a fast-paced environment as part of a large team

Health Care Assistant - BUPA - Falkirk

(2018-03 - 2018-07)

• Supported residents with personal care, daily living tasks and lifestyle activities
• Monitored wellbeing, reported changes in condition and assisted with care plans
• Maintained care records and supported nursing teams in delivering high standards of care

Previous roles - Various

Previous roles include: Domestic Cleaner (Morrisons), Aircraft Cleaner (Flightcare), Self-Employed Dog Groomer, Animal Care Assistant

Certificate - Professional Dog Grooming - Forthvalley Dog Grooming College (2010)