Gemma King

I’m a motivated and approachable person with experience working in customer-facing environments where teamwork and clear communication are essential. I enjoy working in busy, fast-paced settings and take pride in making sure customers have a positive experience.

I’ve developed strong leadership and organisational skills through coordinating tasks, supporting colleagues, and ensuring smooth day-to-day operations. I’m confident handling responsibilities such as problem-solving on the spot, managing staff, and staying calm under pressure when things get busy.

What interests me about this role is the opportunity to create a fun, welcoming environment for families and groups while also making sure the business runs efficiently behind the scenes. I’m hands-on, reliable, and always willing to step in where needed to support the team and deliver great service.

Shift Manager at J D WETHERSPOON (2013-11 – Present)

• Delegated tasks effectively amongst large teams, ensuring continued success against daily KPI targets.
• Increased team productivity through ongoing motivation and implementing incentives.
• Briefed teams on daily operational requirements, motivating and incentivising staff to work tirelessly to achieve them.
• Tracked daily expenses and income, assessing against targets to ensure business met performance standards.
• Followed security procedures to reconcile tills and complete banking.
• Mentored and supported new employees to maximise team performance.
• Completed opening checklists to create pristine service areas.
• Used coaching and mentoring talents to develop junior staff members, increasing competent, confident team performance.
• Upheld company standards and compliance requirements for operations and cleanliness of all areas.
• Led by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality.
• Successfully managed up to 12 employees per shift by monitoring workload, assessing performance and assigning duties.
• Contributed to improvement of working procedures to give best productivity results.
• Implemented absence control procedures maximise staff attendance levels.

NVQ LEVEL 2 in DESIGN CRAFTS – Grantham college (2001-06 – 2002-01)

A-LEVELS in PHOTOGRAPHY – Grantham college (2001-01 – 2002-01)

GCSES – Central school (1998-01 – 1998-07)