Gemma Rees

I am an enthusiastic, proactive, thoughtful, hardworking individual. I am reliable and capable, willing to undertake new challenges and tasks. I enjoy working as part of a team but also feel confident to work alone or to lead others.

I enjoy working within the public sector and feel my personal attributes, education and employment experience enable me to be competent in this field. I thrive on new challenges and enjoy attending courses and further training that allows me to achieve new goals. I have a full UK clean driving license and I am a car owner.

In my spare time I love to travel (both abroad and in our Motorhome in the uk), go to the gym, spend time with my cockerpoo Dudley and support my 9 year old super sporty twins who both play football for Poole Town. I also hold an enhanced DBS certificate.

Business development manager (Hybrid) - Bear and Bunny Nursery - Crawley

(2023-02)

• First point of call for any enquiry's to the Bear and Bunny nursery group
• Managing and monitoring the CRM system (Marketing system) -Via email, SMS and telephone -ensuring potential clients are contacted promptly and efficiently-setting tasks to recontact if necessary.
• Reviewing the marketing data regularly and following up potential new clients via email, SMS and telephone
• Organise visits to the nursery setting liaising with the management team to ensure visits run smoothly and efficiently
• Visit follow ups via email, SMS and telephone
• Sending registration packs over to clients and processing onto Famly app
• Organising settling in sessions with new clients
• Check in calls once clients started-also providing continued support
• Manage Indeed adverts, review applicants and reach out to potential new staff members
• Perform interviews via phone/zoom for potential new staff members
• Aid the organisation of recruitment open days

Receptionist - Proformance clinics - Poole

(2022-11 - 2023-02)

• Greeting patients, ensuring they are at ease and have an understanding of the appointment ahead
• Overseeing clinicians schedules ensuring surgery’s are able to run smoothly
• Answering the telephone, replying to patient emails and website enquiries
• Completing and logging payments on stripe/sum up
• Sending invoices/receipts to patients claiming through health plans
• Processing/logging and uploading direct insurance claims
• Ensuring the smooth running of 3 busy MSK clinics
• Ensuring the practice is kept clean and tidy adhering to covid 19 protocols
• Follow up calls to patients ensuring that they are feeling well post appointment
• Aiding in the creating of social media content on platforms including Instagram and Facebook

Dental Receptionist - Dentistry at 68 - Poole

(2022-07 - 2022-10)

• Reception duties-Looking after patients wellbeing on entry and exit to the practice, booking patients into the surgery, responsible for processing, tracking and reconciling payments across several payment methods, pursuing overdue payments through phone/post/email, discussing payment plan options, marketing of products and services offered by surgeries, general administrative tasks such as answering the phone, responding to emails, preparing patient referrals to local hospitals, banking at the e

Receptionist - Proformance clinics - Proformance clinics

(2021-08 - 2022-07)

• Greeting patients, ensuring they are at ease and have an understanding of the appointment ahead
• Overseeing clinicians schedules ensuring surgery’s are able to run smoothly
• Answering the telephone, replying to patient emails and website enquiries
• Completing and logging payments on stripe/sum up
• Sending invoices/receipts to patients claiming through health plans
• Processing/logging and uploading direct insurance claims
• Ensuring the smooth running of 3 busy MSK clinics
• Ensuring the practice is kept clean and tidy adhering to covid 19 protocols
• Follow up calls to patients ensuring that they are feeling well post appointment
• Aiding in the creating of social media content on platforms including Instagram and Facebook

Payroll Assistant - Lush Retail Ltd

(2020-03 - 2021-08)

• Answering employees queries via telephone , email and in person.
• Processing new starters and leavers to the company
• Providing references for previous/current employees
• Processing sick notes for employees
• Solving any issues with the online payslip portal
• Ensuring time sheets are filled out correctly and on time
• Generating contracts/variations of contracts.
• Updating systems when staff move between departments
• Processing attachment of earnings
• Logging staff holidays and leave

Client executive - Highworth insurance - Poole

(2018-11 - 2019-06)

• Communicating with new clients regarding the value and proof of value of the items they had insured.
• Running checks on clients to ensure everything is legitimate with their policies.
• General admin duties

Warranty Administrator - Sunseeker Poole - Poole, Dorset

(2015-02 - 2016-01)

• Front of house, greeting new and exsisting clients.
• Communicating with clients regarding warranty works that need/have been carried out on their vessels.
• Liasing and negotiating with Manufacturers of vessels, discussing client claims.
• Processing payments and creating invoices.
• Processing staff timesheets and logging holidays.
• Organising the warranty teams travel arrangements.
• Placing orders for parts needed.
• Taking general calls
• Assisting the organisation of PR events

Staff Coordinator - Lush Manufacturing

(2014-06 - 2015-02)

• Collating time sheets/registers/hours-inputting them onto the company payroll system and uploading to payroll
• Maintaining and updating staff annual holiday allowance records
• Monitoring staff attendance and conducting return to work interviews following absence
• Working closely with the payroll department to resolve any discrepancies with staff salaries
• Conducting interviews for new/temp staff when necessary
• Enrolment of new starters-ensuring paper work is complete and correct and in line with government legislation.
• Responsible for ensuring when staff members leave that leavers forms and the leaving process is completed.
• Daily use of Microsoft office programs
• Support of the department management team-assisting staff members when necessary

Assistant despatch manager - Lush Manufacturing

(2012-08 - 2014-06)

• Responsible for 38 staff through the summer months and up to 65 over the Christmas period
• Organising staff rotas/holidays, performing return to work interviews/staff appraisals and meetings
• Heavily involved in Christmas recruitment-performing interviews, collating new starter paper work and tailoring new starter training programmes for each individual member of staff.
• Key contact between production rooms and logistics
• Daily use of Microsoft office/MFG systems
• Ensuring health and safety procedures were adhered to by staff members
• Collating and inputting staffs hours onto payroll systems
• Opening and closing despatch department setting security systems at close of business.

Internal company customer service advisor - Lush Retail

(2011-08 - 2012-08)

• Responsible along with a small team for 15 international countries and approximately 60 stores
• Processing and investigating credit requests for faulty products/short shipments/recalled product's etc.
• Working closely with manufacturing departments and the logistics team
• Assisting and accessing customers with their annual forecasts-inputting additional manual orders when necessary
• Invoicing orders and sending out pro formas for countries prior to sending them order confirmations
• Attending meetings internationally and reporting back to the customer services team
• Daily use of Microsoft office/MFG Systems

Inbound sales advisor - Castle cover

(2011-03 - 2011-08)

• Creating tailor made home insurance policies, inputting client's data, assessing relevant risks, calculating discounts when appropriate.
• Referring high risk policies to the relevant under writers
• Dealing with general customer queries-relating to existing policies
• Regularly exceeding targets often entering the elite league of company top sellers
• Always adhering to FSA regulations and data protection law

Dental Receptionist/nurse - Corfe Mullen dental surgery

(2010-09 - 2011-03)

Receptionist/Dental Nurse - Madeira Dental Care

(2007-04 - 2010-09)

Dental Receptionist/nurse - Personal dental care

(2004-09 - 2007-04)

At the above dental practices I have been responsible for the following duties:

• Keeping patients relaxed and comfortable-balancing sympathetic and professionalism
• Meticulously documenting confidential clinical records during appointments
• Ensuring efficient running of the surgery, preparation and organisation pre-treatment, maintaining stock levels, ordering stock from suppliers when necessary.
• Responsible for clinical duties i.e. sterilisation of surgery and equipment between patients always in line with GDC and CQC standards
• Completing CPD and regularly attending courses
• Reception duties-Looking after patients wellbeing on entry and exit to the practice, booking patients into the surgery, responsible for processing, tracking and reconciling payments across several payment methods, pursuing overdue payments through phone/post/email, discussing payment plan options, marketing of products and services offered by surgeries, general administrative tasks such as answering the phone, responding to emails, preparing patient referrals to local hospitals, banking at the e
• Use of software of Excellence

Advisor - CFC

(2004-03 - 2004-09)

Barclays (Adecco)

• Speaking to branch managers regarding customer's currency accounts via the telephone
• Transferring currency for currency between customers account
• Ordering the necessary currency from the bureau via fax/email

Mail order assistant/assistant manager - Lush Retail

(2002-08 - 2004-03)

• Ordering stock
• Cashing up daily
• Producing daily, weekly, monthly sales reports
• Completing monthly stock checks
• Dealing with customers face to face, on the telephone and via email
• Daily use of Microsoft office

Certificate of Higher Education - Dental Nursing (N.V.Q) - Poole College (2004-09 - 2011-03)

G.C.S.E - English literature, English Language, Double Science, Physical Education, History, Business Studies, Mathematics - Lytchett Minster School (1995-09 - 2002-07)