Gemma Xoxo

I am a motivated, organised and focused individual with a strong interest in customer experience. I enjoy working in fast-paced environments where attention to detail, teamwork and effective communication are essential. I am confident in managing multiple priorities and interacting with others.

Case administrator at Nationwide (2025-07 – 2026-07)

• Maintain a high level of confidentiality
• Making outbound calls to customers and brokers for outstanding information or updating the case
• Collecting data and keying it accurately, verifying ID
• Ensuring applications are accurate and processed within a timely manner
• Using Microsoft systems on a daily bases

SEN teaching assistant at Greenfields primary school and nursery (2025-04 – 2025-07)

• Keeping up to date records of child development
• Assigning activities to individual needs
• Providing an inclusive and nurturing environment
• Attending meetings and liaise with other members of staff, external specialists (physiotherapist)
• Ensuring safety in and around the school, supervising lunch and break times

Team Leader at River Island (2022-09 – 2025-03)

• Effectively delegate tasks within the store
• Carry out tasks with a customer focus
• Motivate staff to increase footfall and meet KPIs
• Replenish and manage stock as needed
• Maintain high visual merchandising standards
• Open and close store (keyholder responsibility)

Bar and Waiting Staff at Wetherspoons (2022-07 – 2022-09)

• Delivering great customer service
• Taking customer food and drink orders
• Working long, late hours
• Cleaning to a high standard
• Working as part of a team to help ease busy periods and ensure safety

Student Early Years Practitioner at Greenfields primary school, Grange Primary School (2019-10 – 2022-03)

• Work with teachers and teaching assistants to help prepare for lessons
• Plan and run group sessions with children who need additional challenge or further support
• Attend and implement relevant training
• Follow all safeguarding guidance

Level 3 in Childcare and Education – Tresham College (2019-09 – 2022-07)

GCSE – Southfield School for Girls (2014 – 2019)