George Hendren
Grocery Assistant/Merchandiser
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About
My primary experience is face-to-face customer service. With 16 years’ of experience, I have learned to always ensure I am approachable and diplomatic no matter the situation. I use the communication skills I have gained in this time to ensure team members are up to date on anything and to help them out where and when appropriate. Primarily I use these skills to handle customer queries and questions. Doing what I can to investigate and resolve any complaints they may have.
Within my current role as field merchandiser, I complete merchandising call-outs where I represent the company on-site and set up and update advertising displays. Within this role, I handle any issues or inquiries from the store and where required I escalate them to HQ. I am also responsible for handing feedback from in store management and passing this on to HQ to improve the company’s offerings in future displays.
I am able to do this by properly organizing my work day and ensuring good time management. My role as a field merchandiser requires me to do call-outs so I am always flexible and cooperative with the store when they need me.
In my spare time, I am a cosplayer and have entered a number of competitions. To create these high-level cosplays, I have to properly multi-task and stay organized within a time frame to ensure the costume is done in time for the convention.
Experience
Tesco Responsibilities
Cash handling
Respond to public enquiries daily
Replenished stock on shop floor
Oversee self-service usage
Supervisor duties when requested
Merchandising duties daily
Routine stock level checks
Assist with general upkeep and appearance of store
Deliver quality customer service
Problem solving daily
Incorporate health and safety standards
Admin and data entry duties
Essential worker during covid 19 pandemic
Runner responsibilities
Assisted other runners and crew when requested
Assisted participants with additional support needs
Assisted winning participants with directions to next stage
Data entry
Incorporate health and safety standards
General admin duties
Assisted with upset and angry unsuccessful participants
Other general runner duties
Merchandiser responsibilities
Display point of sale to help maximise sales
Work independently and represent company
Complete call outs within arranged time
Have understanding of advertising to increase profits and sales
Adhere to health and safety standards
Build rapport with colleagues and customers whilst in store
Give insightful feedback when required
Use company app to upload data to HQ
Have good understanding of taking quality photos
Education
Film and TV production. 2:2 06/2012
HNC Media analysis and production. Pass. 07/2009
NQ Media studies. Pass. 07/2008
Int 1 Spanish. A. 08/2007
Int 1 Maths. A. 08/2007
Higher French. C. 08/2007
Chemistry. Int 1. C. 08/2006
Computing studies. Standard grade. 2. 08/2006
French. Standard grade. 2. 08/2006
English. Standard grade. 3. 08/2006
Geography. Standard grade. 4. 08/2006
Craft & Design. Standard Grade. 4. 08/2006
History. Standard Grade. 4. 08/2006
Mathematics. Standard Grade. 4. 08/2006
