Georgia Pomeroy

Experienced Primary Care Administrator with over 12 years' experience working within NHS GP practices. Skilled in patient care coordination, communication with patients and healthcare professionals, appointment management, referral tracking, clinical coding, records management and administrative support to multidisciplinary clinical teams. Extensive experience using EMIS and other clinical systems to support high-quality patient care, long-term condition management and quality improvement initiatives.

Highly organised, proactive and compassionate, with excellent communication skills and a strong commitment to delivering efficient, patient-centred services.

Administrator - The Chesser Surgery

(2025-03)

• Manage patient recalls and invitations for routine reviews and long-term condition monitoring.
• Liaise directly with GPs, nurses, hospitals and patients to coordinate care and ensure timely follow-up.
• Contact patients to arrange reviews, appointments and clinician-requested actions.
• Process and accurately code clinical correspondence using EMIS.
• Summarise patient records and maintain accurate electronic patient records.
• Support Quality and Outcomes Framework (QOF) workstreams.
• Assist clinicians with day-to-day administrative tasks.
• Process registrations, deductions and scanning of clinical documentation.
• Prioritise urgent clinical information and ensure appropriate action is taken.
• Work closely with the wider practice team to provide an efficient patient-centred service.

Administrator - Wallington Family Practice

(2023 - 2026-02)

Following practice merger

• Supported the Deputy Practice Manager with a wide range of administrative duties.
• Managed patient invitations and recalls for long-term conditions.
• Performed clinical coding from incoming correspondence.
• Summarised patient records and maintained data quality.
• Added and managed appointment sessions within EMIS.
• Supported processing of prescribing and administrative workflows.
• Coordinated fast-track referrals and safety-netting processes.
• Managed cancer care review administration.
• Supported QOF achievement and reporting.
• Processed registrations, deductions and document scanning.
• Worked closely with clinicians to support effective patient care planning.

Administrator - Wrythe Green Surgery

(2018-10 - 2023)

• Provided administrative support to the Deputy Practice Manager and clinical team.
• Managed patient recalls and invitations for long-term condition reviews.
• Completed clinical coding of diagnoses received in correspondence.
• Summarised patient records and maintained electronic health records.
• Managed appointment templates and sessions within EMIS.
• Supported processing of prescribing and administrative workflows.
• Coordinated urgent referrals and monitored safety-netting processes.
• Managed cancer care review programmes.
• Assisted with QOF achievement and reporting.
• Supported registration and deduction processes.
• Maintained high standards of patient communication and data quality.

Administrator - The GP Centre

(2018-01 - 2018-10)

Temporary position following maternity leave

• Supported the Information Systems Manager and Business Manager.
• Managed patient invitation and recall programmes.
• Monitored and processed patient diary entries.
• Completed monthly drug claims.
• Produced regular KPI searches and reports.
• Managed the childhood immunisation programme.
• Provided A&E reports to GPs for clinical review.
• Code entered diagnoses from incoming correspondence.
• Maintained stock levels and ordered practice consumables.
• Supported quality improvement and performance monitoring activities.

Team Administrator - Putneymead Group Medical Practice

(2016 - 2018)

Promoted from Receptionist to Team Administrator, providing dedicated support to an allocated team of GPs. Key responsibilities included:

• Acting as the main administrative contact for allocated GPs.
• Liaising directly with patients, clinicians, hospitals and external organisations.
• Managing GP task lists and ensuring actions were completed promptly.
• Coordinating patient referrals and monitoring progress with secondary care providers.
• Contacting patients to arrange reviews and follow-up appointments.
• Running patient searches to identify individuals requiring clinical review.
• Organising home visits for GPs.
• Processing electronic prescriptions.
• Managing new patient registrations and incoming records.
• Supporting patient care coordination across the practice.
• Prioritising workload to meet practice deadlines and patient needs.

Receptionist - Putneymead Group Medical Practice

(2012-04 - 2016)

• Answered telephone calls and managed face-to-face patient enquiries.
• Registered new patients and maintained accurate records.
• Booked appointments and managed appointment schedules.
• Updated patient information and demographic details.
• Assisted patients with registration and practice procedures.
• Processed urine and blood samples for hospital collection.
• Arranged follow-up appointments with hospitals and healthcare professionals.
• Processed Choose and Book referrals.
• Liaised with local hospitals, pharmacies and healthcare providers.
• Delivered high levels of customer service in a busy primary care environment.

Junior Hair Stylist - Jacinta O'Neill Hair & Beauty

(2007 - 2011)

• Delivered excellent customer service.
• Built strong communication and interpersonal skills.
• Managed client appointments and schedules.
• Worked effectively both independently and within a team environment.

GCSEs - Elliott Secondary School

NVQ Level 1 - Hairdressing

NVQ Level 2 - Hairdressing

BTEC Level 2 - Health & Social Care