Store Manager at Lori+LuLu Boutique (2025-08 – 2026-06)
- Responsible for the daily oversight of the Boutique Sales, staff and guests – including up selling and exceeding goals
- Assist guests with first class customer service and care from start to finish including all complaints and concerns
- Manage incoming and merchandise ordering, assuring accuracy and prepare for merchandising the store and all displays.
- Must generate 30% of store sales – I have averaged 43%
- Prepare bi-weekly payroll and employees hours spreadsheet
- Prepare weekly schedule for the store's needs
Sales Specialist, Retail at The Ritz Carlton (2024-11 – 2025-08)
- Assist Guests with purchases, making recommendations based off their needs
- Merchandising to the finest standards in multiple boutiques
- Provide exceptional customer service experience with knowledge of Forbes training
- Inventory management, performing quarterly inventories of merchandise for 6 Retail locations
- I averaged $95k monthly sales with acknowledgement from senior management
- Prepare and ship online orders, ensuring that the orders are accurate and on time
Receptionist / Customer Relations at Nissan Corporation (2023-01 – 2024-11)
- Answer and direct all incoming calls for Sales, Service and Parts
- Greet all incoming Customers; ensuring they are directed to the appropriate person and provided first class care
- Walk the showroom floor making sure all customers are assisted in a timely manner
- Assist with distributing all internal finance paperwork
- Responsible for all trouble-shooting phone calls and call backs to customers
Reception / Client Relations/ Administration Coordinator at Packrite LLC (2021-10 – 2023-01)
- Responsible for answering and directing all incoming calls
- Client Services Relations
- Take care of all incoming / outgoing Mail, Fed Ex, UPS
- Handle all employee applicants and provide HR office support
- Assistant to the CEO, including booking all travel arrangements
- Filing, organizing and all other office duties performed
- Provide monthly Excel spreadsheet to COO for summary reports and figures for Fed Ex Expenses
Service Business Development / Client Relations at Foreign Cars Italia Porsche Greensboro (2020-07 – 2021-08)
- My primary role was to answer and book all service appointments for the company for Porsche and Maserati- while checking for all open campaigns and recalls
- I provided all after-service customer care and communicated feedback to upper management
- The after-service care also includes following the Porsche survey feedback log page, and responsible for quarterly calls for JDP Surveys
- Managed the weekly service calendar, including organizing the pre paperwork, scheduling valet and loaner cars appointments, including all reminder calls
- My role was very multitasking, detail-oriented while providing impeccable client care
Main Receptionist / Administration at Mercedes Benz of Morristown (2015-08 – 2020-03)
- Answer all incoming calls and direct to appropriate departments – Sales, Service, H.R., Body Shop & Parts dept.
- Greet all customers upon entering the showroom, directing them to exist Sales consultants; ensuring all new customers have a professional handover to the Sales team.
- Make all After Sales Calls to customers within a 24-hour time frame of purchase/lease to ensure they have an excellent delivery experience, and responsible for logging and reporting any complaints or issues
- Always maintain the showroom floor for Customer Assistance.
- Record all new license plates and registration into the CDK DRM system - contact customer for pick-up
- Responsible for ordering all lounge, office & desk supplies
- Run nightly audit & summary reports to balance with new car deposit transactions – batch out the end of day Settle report
