Joanne Tyler

Keen learner prepared to work hard and loves taking on new challenges. Strong skills in sales, operations, reporting/admin, meeting targets and developing teams. Excel in providing fantastic customer service. Recently moved to Hedge End, Southampton and looking for new opportunities in the surrounding areas.

Store Manager at StoreX Self Storage (2026-01 – 2026-02)

Branch Manager – Managing both Old Street & Islington Stores at Urban Locker Storage (2020-11 – 2025-06)

Responsible for ensuring exceptional customer service, maintaining operational efficiency, and driving the growth of our business. Playing a crucial role in delivering the high standards that our customers expect. Understanding the importance of local marketing, brand awareness and community engagement.

Managing the daily operations of the facility, ensuring that it is clean, secure, and well-maintained. Providing outstanding customer service by addressing enquiries promptly, assisting with storage needs, and conducting facility tours to showcase available options. In addition to operational tasks, handling the administrative aspects of the business including managing the leasing process, handling rental agreements, renewals, and fee collections, as well as maintaining accurate records and customer information.

Working closely with the management team to develop and execute strategies to boost occupancy and achieve revenue targets. Engaging with the local community and supporting marketing campaigns to enhance visibility and attract new customers. A large player in the success of the business involving regular meetings with owners & higher management.

• Got the Old Street Store to over 1 million a year turnover, 98.5% occupied & one of the highest ppsqft in the UK
• Instrumental in the opening of the 2nd store from construction to launch

Recruitment Consultant at Pertemps (2020-03 – 2020-07)

Recruiting for warehouse/industrial/driving jobs. Meeting daily Harrow Depot requirements for temporary Loaders (anywhere from 5 to 15 Loaders per day) and Drivers as well as attending the site each morning at 5am.

• Planned and prioritised all campaign recruitment activity using effective time management tools to ensure each stage of the recruitment process is delivered within agreed KPIs
• Recruited up to 20 Loaders for Talent pool
• Wrote, placed and updated adverts, in line with company procedures, using all available Pertemps appropriate methods and systems
• Monitored responses/applications received and processed candidates' applications efficiently
• Assisted in the recruitment and selection processes by effectively liaising with the candidates and internal teams
• Provided candidates with comprehensive written briefs, confirming all relevant recruitment information for each stage of the recruitment process
• Initiated, managed and developed candidate relationships
• Proactively and consistently strived to identify new candidate and client opportunities to refer onto the Pertemps Recruitment Consultants
• Provided pre-employment and compliance checks, in line with company policy, relevant legislation and client specific on boarding processes
• Liaised with HR to ensure weekly timesheets are completed, annual leave and absences are logged for all team members
• Ensured checks are done at the depot so all Drivers/Loaders have the correct PPI (especially during Covid)

Store Manager at Akzonobel – Dulux Decorator Centre (2017-10 – 2019-09)

In charge of day-to-day store operations, monitoring targets, profits and losses in a million pound store as well as achieving KPI's. Looking after the development, engagement and motivation of store colleagues through personal monthly PDP's and additional training. Adhering to H&S guidelines. Forming close relationships with key customers and ensuring they receive expert advice and exceptional service every time they shop.

Customer

Management which involved contacting customers to retain business as well as prospecting for new business. SME Role – Golden Ticket which meant organising events with suppliers in six stores throughout the financial year to maximise sales for high brand products.

• Promoted from first store in West Drayton to the Greenford store within sixth month's probation
• Achieved 98% on Operational Excellence Standards and 85% on Store Audit

Shop Manager at Coral (2015-03 – 2017-07)

Led, engaged and developed shop team to offer a great experience for all customers. Full accountability for shop's performance and using skills to motivate and encourage team to deliver the very best. Actively engaging with customers on the shop floor to create a fun environment.

Maintaining the best possible standards throughout the shop and team areas. Managing shop recruitment. Promoting and demonstrating the latest Coral in-shop betting and gaming products. Knowing customers and competitors in order to identify opportunities to grow and impact the business.

Processing bets. Delivering against all KPIs for promotion products and customer satisfaction. Being socially responsible to customers' needs with regards to responsible gambling. Following all company policies and procedures.

Managing large amounts of cash including shop cash levels. Ensuring QSA and Security Audits are passed.

• Promoted from first shop in Ruislip Gardens to the Ruislip Manor shop
• Trained a colleague to Shop Manager
• Achieved 98% on a QSA Audit which led to receiving a Service Standards Award in 2016
• Involved in Regional recruitment

Store Manager at Access Self Storage (2003-09 – 2014-11)

Achieve the financial targets set for the Store, KPI's and Budget. Identify and quantify the opportunities available for increasing occupancy and revenue within the Store. Design and carry out marketing and sales plans.

Respond effectively and positively to the diverse needs of customers. Recruit, train, develop and sustain employees in the team to ensure that standards are maintained at the highest levels at all times through PDP's, appraisals, weekly team and managers meetings. Maintain a safe and clean Store for the benefit of customers and staff alike, making sure all Health and Safety is adhered to and any store repair and maintenance is reported.

Manage, monitor and adapt the working practices to ensure that the Store is operating to its optimum efficiency. Ensure compliance with company operational and financial procedures.

• First Aider for the store
• Health and Safety Representative for region
• Completed many training programmes throughout time with Access
• Passed all Policy and Procedures tests on many occasions

Store Supervisor at Access Self Storage (2003-09 – 2014-11)

Second in command, supporting Manager and full running of store in Manager's absence. Maximising overall sales and profits. Providing financial figures and reports. Being the first point of contact for both new and existing customers.

General duties which include, taking sales enquiries, providing storage quotes and liaising with contractors/customers. Selling of retail products and business and domestic storage in a highly competitive market. Complying with all company policies and procedures.

Maintaining good housekeeping and adhering to all H&S.

CSA at Access Self Storage (2003-03 – 2003-09)

Customer Service Advisor at Thomas Cook Retail Ltd, C/o HSBC Bank Plc (2002-02 – 2003-02)

Buying and selling of various currencies both standard and exotic, as well as dealing with travellers' cheques, money transfers and stock control. Meeting customer's needs, building good business contacts and maintaining their accounts. Adhering to all audit requirements.

Shop assistant at The Grain shop (2001-07 – 2001-12)

Involving cash handling, cooking, serving, cleaning, stock taking and ordering products for the shop and kitchen.

Help desk Supervisor at British Telecommunications (2001-01 – 2001-05)

Providing assistance to the MAM global billing team. Dealing with E-mail's from various departments, assisting in categorizing and allocating bills for National Companies. Handling customer bill enquiries and discrepancies.

Waitress and Shop Assistant at Petit Delice (1999-07 – 2001-01)