Giampiero R

Most of my job experiences are in hospitality, meaning I've always worked in teams. I like to challenge myself and see how far I can go, often looking for a higher role until I'm satisfied with where I am. In my job roles as Assistant Manager I've also learned how important is to cooperate and build a strong team to ensure targets and achievement are met while also ensuring the wellbeing of the team itself.

I define myself as a organized and fair person, taking my responsibility. Quite optimistic, proactive and friendly when working in a team, always respecting the boundaries.

Floor supervisor at Franco Manca (2024-08 – 2025-12)

• great expertise in food knowledge and steps of service, constantly aiming for high reviews and new milestones to reach
• Working in harmony with team, providing training in service, guidelines and allergy/intollerance
• Helping management by taking charge on shift, counting weekly stock ensuring availability of items and disposing of anything out of date

Server at Hard Rock Cafe (2024-03 – 2024-07)

• Greeted guests pleasantly and professionally, promoting positive customer experiences.
• Demonstrated safe food handling standards at all times.
• Delivered exceptional, friendly and fast service.
• Checked on tables to ensure guest satisfaction and fulfilled additional requests.
• Communicated effectively with chefs for special requests or allergies.

Assistant Manager at Costa Coffee (2023-01 – 2024-02)

• Progressed from Barista to Assistant Manager.
• Built strong customer relationships.
• Managed inventory and stock replenishment.
• Worked with store manager to improve performance and exceed KPIs.
• Handled cash and credit transactions accurately.
• Maintained store appearance and organisation.

Assistant Manager at Wasabi Sushi & Bento (2018-11 – 2022-09)

• Progressed from Team Member to Assistant Manager.
• Led teams ensuring safe, fast and friendly service.
• Managed stock and staff training.
• Handled maintenance issues and reporting.
• Managed rotas and recruitment.
• Maintained high standards for audits and inspections.

IT Diploma in Information Technology – E. Majorana High School (2003-09 – 2008-06)