Anna Delphine
Hospitality Professional with Management Experience
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About
With over 3 years of hands-on experience in the hospitality industry, I bring a versatile skill set that spans from customer service to management. Starting with a solid foundation in the culinary and service sectors, I successfully completed a 2-year apprenticeship in hairdressing, earning a Level 2 Diploma. In the hospitality field, I gained valuable experience working as a waitress at the prestigious Crowne Plaza Hotel.
This role honed my skills in customer service, communication, and time management, while providing exposure to the fast-paced demands of a luxury hotel environment. I also broadened my culinary knowledge and experience by working at Dem Shish restaurant, where I had the opportunity to learn and serve various cultural cuisines. Driven by a passion for the hospitality industry, I quickly advanced from waitress to manager, demonstrating strong leadership, problem-solving, and team coordination skills.
This growth showcases my ability to thrive in dynamic, high-pressure environments and to lead teams with efficiency and a customer-first mindset. My diverse background in both practical service and leadership roles makes me an asset to any hospitality team, with the experience to adapt to a range of environments and challenges.
Experience
Saturday Girl - Maria Charles Hair Salon
(2022-01 - 2023-12)
- Worked as a Saturday girl to gain experience
Waitress - Crowne Plaza Hotel
(2022-01 - 2023-12)
- Part time work while completing 2-year apprenticeship in hairdressing
Staff / Manager - Dem Shish Restaurant
(2022-12 - 2025-12)
Turkish restaurant where I started in December 2022 when it first opened. Advanced from staff to manager position due to hard work and dedication.
- Started at the restaurant when it first opened in December 2022
- Turkish restaurant experience
- Promoted to manager for hard work and dedication
Passenger Service Agent - TUI - London Gatwick
(2024-01 - 2025-12)
While continuing to work at Dem Shish Restaurant
- Worked as a Passenger Service Agent at London Gatwick for TUI
Education
Langley Green Primary School
Secondary Education - Hazelwick (2016-01 - 2020-12)
Level 2 Diploma - Hairdressing - Chynes Hair Training Academy (2021-01 - 2023-12)
