Gisela Ucar

Detail-oriented and customer-focused hospitality professional with a proven track record of delivering exceptional service in high-end dining establishments. Skilled in anticipating guests' needs, handling fast-paced environments, and upholding the highest standards of service and presentation. Passionate about creating memorable dining experiences and contributing to team success.

Waitress - CLAP - Knightsbridge

(2024-06 - 2025-01)

• Provided exceptional service in a high-end, fast-paced environment, ensuring a seamless and memorable dining experience.
• Anticipated guests' needs and delivered personalised recommendations to enhance customer satisfaction and loyalty.
• Maintained impeccable attention to detail in table service, presentation, and overall hospitality.
• Adapted to dynamic service demands, demonstrating flexibility, efficiency, and professionalism.
• Worked closely with kitchen and bar teams to ensure smooth service flow, accuracy, and timely delivery of orders.
• Upheld strict hygiene, safety, and quality standards, reflecting the high expectations of a luxury dining establishment.

Waitress/Bartender - Bourne and Hollingsworth - Clerkenwell

(2023-09 - 2024-03)

• Greeted new customers, discussed specials, and took drink orders.
• Helped customers with dietary restrictions, allergies and intolerances. Serve safe, delicious food by working closely with kitchen staff on alternatives.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
• Serve high customer volumes during special events, nights, and weekends.
• Handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Upselling menu items to customers, driving up per sale revenues and maximising profits.

Waitress - Azura - Camden

(2022-10 - 2023-07)

• Shared knowledge of menu items and flavours, enabling customers to make personal decision based on taste and interest.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Followed health and safety regulations relevant to the hospitality industry to minimise accidents, incidents, and liability to the restaurant.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Bartender - Metropolis - London, Bethnal Green

(2022-06 - 2022-10)

• Served high customer volumes during special events, nights, and weekends.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Followed strict recipes and drink measurements to minimise product used.
• Organised bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Conducted regular inventory count to keep and drink supplies stocked.
• Upsold menu items to customers, driving up per sale revenues and maximising profits.

Waitress - Ruby Bar - London, Soho

(2021-10 - 2022-05)

• Greeted new customers, discussed specials, and took drink orders.
• Shared knowledge of menu items and flavours, enabling customers to make personal decision based on taste and interest.
• Used cash registers and credit card machines to cash out customers.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Folded napkins and prepared silverware set to provide adequate supply for hosts.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Followed health and safety regulations relevant to the hospitality industry to minimize accidents, incidents, and liability to the restaurant.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Elizabeth Garrett Anderson (2014 - 2017)

A-Levels - Zespół Szkół Ponadpodstawowych Nr 1 im. Jana Szczepanika w Krośnie (2017 - 2019)