Glenn Stevenson

Dedicated and trustworthy customer service specialist with 12 years of face to face customer service experience in a fast paced retail role, 6 months experience in a telecoms & webchat role.

Courier Driver - One motion - Belfast

(2024-11)

Worked for one motion as a courier in both Evri & Fedex.

• Scan and load parcels into van.
• Plan route.
• Locate customers safe place
• Deliever parcel to customers satisfaction

Customer Service Advisor - SS&C - Belfast, Antrim

(2022-08)

• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
• Built rapport with customers through courteous and professional communications.
• Input customer information, call notes and personal data onto internal database.
• Addressed customer service enquires quickly and accurately.
• Listened to individual complaints with open mind and asked detailed questions to understand issues.
• Remained updated on company offerings through regular product research.
• Stayed current on policies, procedures and standards to offer optimal support.
• Handled high-volume telephone calls to address and resolve customer queries.
• Managed up to 45 customer inquiries per day in fast-paced centre.

Team Leader, Retail - Henderson group - Belfast, Antrim

(2018-03 - 2022-08)

Went extra mile to locate merchandise for customers by researching and calling associated retail branches.

• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
• Oversaw stock control to maintain sufficient inventory levels and minimise waste.
• Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
• Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
• Developed open and professional relationships with team members to facilitate effective issue resolution.
• Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
• Created welcoming environment by greeting customers in line with best store practices.
• Promptly and proactively replenished stock to improve product accessibility.
• Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
• Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
• Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
• Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
• Kept sufficient inventory supply and stock on shelves and in storerooms.
• Completed audits and risk assessments to achieve regulatory compliance.
• Trained and supervised team to deliver on store sales targets.
• Delivered quality service with friendly and professional demeanour.
• Cultivated excellent customer relationships by providing helpful, friendly and attentive service.

Customer Service Adviser - Henderson group - Belfast, Antrim

(2009-02 - 2018-03)

• Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
• Processed cash and card payments during busy shopping periods, limiting customer wait times.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Addressed customer service enquires quickly and accurately.
• Trained and mentored customer service team in service standards, loyalty programs and sales techniques.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.

GCSE - Maths, IT, Science, PE, Business studies, RE, English - Lisnasharragh high school