Gracy Marinova
Customer Service
Talent
Surbiton, LondonMember since October 15, 2026
Computing fundamentalsProgramming IMathematics for Artificial IntelligenceProfessional Environments I
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Computing fundamentalsProgramming IMathematics for Artificial IntelligenceProfessional Environments I
About
Assisted customers with mobile phone technical issues in a timely manner through emails, calls and live chat support. Resolved customer concerns promptly, ensuring minimal disruption while transferring devices. Provided accurate technical information to support customers.
Experience
Customer Service - Fone House
(2025-07 - 2025-09)
- Assisted customers with mobile phone technical issues in a timely manner through emails, calls and live chat support.
- Resolved customer concerns promptly, ensuring minimal disruption while transferring devices.
- Provided accurate technical information to support customers.
- Maintained strong problem-solving and communication skills to enhance customer experience.
- Worked effectively in a fast-paced retail support environment.
Computing Assistant - MGCA
(2022-09 - 2024-04)
- Responded to customer emails and calls regarding technical malfunctions and issues to fix hardware and software remotely.
- Provided clear and concise step-by-step technical support to guide clients through troubleshooting.
- Managed support cases while maintaining high service standards.
Education
BSc (Hons) - Computer Science and Artificial Intelligence - Kingston University (2025-09 - 2028-05)
A-Levels - Strode's College (2023-09 - 2025-07)
GCSEs - Brakenhale School (2018-09 - 2023-07)
Skills
Customer Service
