Graham Armstrong

I am a hardworking, reliable and highly motivated individual with extensive experience in supervisory, security, healthcare and administrative roles. Throughout my career I have developed strong communication, organisational and leadership skills, together with the ability to remain calm and professional when working in demanding and challenging environments.I am currently employed as a Supervisor with NISGS, where I am responsible for the daily supervision and management of 12 armed officers. This position requires me to demonstrate strong leadership, make effective decisions, manage competing priorities and ensure that procedures and operational standards are consistently followed.

I regularly deal with sensitive situations and understand the importance of professionalism, confidentiality, integrity and accurate record keeping.My role also involves significant administrative responsibilities. I use Microsoft Word and Excel on a daily basis to prepare staff rosters, manage annual leave records and maintain accurate information, as well as using email for regular communication. I am confident using IT systems and understand the importance of accuracy and attention to detail.Before joining NISGS, I worked as a hospital porter at Ulster Hospital, where I gained valuable experience working in a busy environment alongside healthcare professionals, patients and members of the public.

This developed my ability to communicate effectively, work as part of a team and deal with people respectfully and professionally.I also previously worked for Royal Mail in a sorting office, where I developed strong organisational skills, the ability to work to deadlines and an understanding of the importance of accuracy and reliability.Across all of my employment, I have demonstrated a strong work ethic, adaptability and a willingness to take responsibility. I am comfortable working independently but also understand the importance of teamwork and supporting colleagues.

Supervisor - Northern Ireland Guard Service NISGS, Ministry of Defence

(1999-07)

Currently employed by the Ministry of Defence as an NISGS Supervisor, with responsibility for the daily supervision and management of a team of 12 armed officers. Protect the Base and its occupants from terrorist attacks. My supervisory role has developed strong transferable investigative skills.

I regularly assess information, establish facts, identify potential risks and make decisions based on the information available to me. I understand the importance of confidentiality, accuracy, impartiality and following established protocols.

• Provide effective daily leadership, supervision and direction to 12 armed officers.
• Allocate duties and resources to ensure operational requirements are met.
• Monitor staff performance and maintain high standards of professionalism and conduct.
• Assess situations and make appropriate decisions, often under pressure.
• Identify and manage potential risks to personnel, security and operations.
• Respond appropriately to incidents and changing operational circumstances.
• Ensure staff comply with relevant policies, procedures, instructions and security requirements.
• Communicate clearly and effectively with officers, management and other relevant personnel.
• Maintain accurate operational and administrative records.
• Prepare staff rosters and manage annual leave arrangements.
• Use Microsoft Word and Excel daily for rosters, annual leave and other administrative duties.
• Use email daily for professional communication and information sharing.
• Handle sensitive and confidential information appropriately.
• Investigate and resolve workplace issues where required, establishing the relevant facts before taking appropriate action.
• Manage competing priorities while maintaining operational effectiveness.
• Support the development and welfare of team members.
• Work collaboratively with colleagues and other stakeholders.
• Maintain a calm, professional approach when dealing with challenging situations.

Hospital Porter - Ulster Hospital - Dundonald

(1993-03 - 1999-07)

Worked within a busy hospital environment providing support to patients, clinical staff and other hospital departments. This role developed my communication, teamwork, organisational and interpersonal skills and taught me the importance of treating people with dignity, respect and confidentiality.

• Transport patients safely and respectfully throughout the hospital.
• Work closely with medical, nursing and support staff.
• Communicate professionally with patients, visitors and colleagues.
• Deal with members of the public in potentially difficult or sensitive circumstances.
• Follow hospital procedures, health and safety requirements and instructions.
• Handle sensitive situations with discretion and professionalism.
• Prioritise workload effectively in a busy environment.
• Respond calmly to urgent requests and changing circumstances.
• Work effectively as part of a wider team.
• Maintain high standards of reliability, professionalism and patient care.

Postman - Royal Mail - Newcastle upon Tyne

(1988-06 - 1993-03)

Worked within a busy Royal Mail sorting office environment, developing strong organisational and attention-to-detail skills. This role provided a strong foundation in organisation, accuracy, teamwork, time management and following established processes.

• Sort and process mail accurately and efficiently.
• Follow established procedures and operational instructions.
• Work to deadlines and productivity requirements.
• Maintain accuracy when processing large volumes of mail.
• Identify and deal appropriately with issues affecting the processing and movement of mail.
• Work effectively as part of a team.
• Manage competing priorities during busy periods.
• Maintain high standards of reliability and punctuality.
• Follow workplace health and safety procedures.

English - City and Guilds (1986 - 1988)

Maths - City and Guilds (1986 - 1988)