Lauren Bryce

I am a friendly, energetic team player. I am highly organised with great time management skills. I work well under pressure and have great social skills. Highly experienced in the hospitality sector.

Supervisor at The Brick House (2023-04 – Present)

My responsibilities included

• Supervisor - with responsibility for the smooth running of the restaurant when on-shift. Opening up and closing the restaurant, managing staff, adjusting roster based on how busy the restaurant is, assigning staff to their area, printing end of night settlements, issuing staff tips.
• Bar - experienced in all aspects of the bar including pouring pints, spirits, cocktails, making syrups, changing kegs, wine and liquor stocktaking.
• Coffee - experienced in making all types of coffee including cappuccino, latte, americano, flat white, espresso, liquor coffees, etc
• Training new staff members
• Trusted & Experienced Staff Member – fully trained in all aspects of the restaurant including table service, customer queries, stock taking & ordering, taking in deliveries, using the till, payment processing.
• Front of House scheduling - take bookings and organising a smooth table service with minimal wait time, creating schedules via OpenTable to accommodate large and small parties
• Upselling - Making food, desert and drinks suggestions, introducing new menu items and pairing with wines.
• Customer Experience - achieving repeat customers by ensuring customers feel welcome and valued and have a memorable experience.
• Menu - answering any queries regarding food allergies, dietary requirements or special requests to adapt a meal to suit a customer's needs.
• Kitchen Liaison - act as the liaison between the kitchen staff and floorstaff.

Staff Member at The Green Restaurant Skerries (2022-07 – 2023-03)

My responsibilities included

• Provide excellent customer service to guest
• Managed the takeaway service - collection & takeaway
• Answered the phones - 5 lines
• Balanced up till at end of night
• Trained in new staff
• Managed front of house when the Manager was the delivery driver for the evening
• Prepare tables by setting up linens, silverware and glasses
• Meet, greet and escort customers to their tables
• Taking customer orders and delivering food and beverages
• Making menu recommendations, answering any questions (e.g. about portions, ingredients or potential food allergies)
• Take accurate food and drinks orders, using a POS ordering software, & notepad
• Serve food and drink orders
• Preparing cheques for customers and processing payments through cash or credit card
• Clear tables carry dirty plates, glasses and silverware to kitchen

Civil Engineering – Ulster University Belfast (2025-09)

Leaving Certificate – Loreto Balbriggan Secondary School (2019 – 2025)

Junior Certificate – Loreto Balbriggan Secondary School (2019 – 2022)