Greer Deacon

Experienced customer service professional

Talent

Port GlasgowMember since September 14, 2026

Customer serviceCash handlingTyping skillsReception dutiesGuest check-inInvoicingManicuresPedicuresGel services

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Customer serviceCash handlingTyping skillsReception dutiesGuest check-in

About

Experienced customer service professional with a background in contact centre and hospitality roles, skilled in handling enquiries across phone, online, and social media channels. Known for delivering efficient resolutions and maintaining a calm, professional approach.

Experience

Customer Services Advisor - Webhelp/Concentrix – Sainsburys

(2020-10 - 2026-08)

Provided customer service support in a fast-paced contact centre environment, handling enquiries across phone, online, and social media platforms while ensuring a high standard of customer care.

Processed and amended customer orders, including substitutions, refunds, and cancellations
Applied vouchers and compensation in line with company procedures
Handled customer complaints and resolved issues efficiently
Liaised with stores to address product, availability, and in-store service issues
Accurately recorded and communicated customer feedback to relevant departments
Redirected calls to appropriate teams where necessary
Demonstrated strong computer and typing skills
Maintained a calm, friendly, and professional manner at all times

Receptionist - Bowfield Hotel And Country Club

(2020-02 - 2020-10)

Delivered high-quality customer service in a front-of-house hotel environment, supporting reception and leisure services while ensuring a positive guest experience.

Managed reception duties, including guest check-in and check-out
Handled reservations and booking enquiries efficiently
Processed payments, cash handling, and invoicing
Provided professional and friendly guest interaction at all times
Assisted with spa and leisure reception services
Booked spa treatments and gym classes for guests
Responded to guest enquiries and resolved issues promptly

Receptionist - Normandy Hotel

(2019-06 - 2019-11)

Delivered professional front-of-house customer service within a busy hotel environment, ensuring a smooth and welcoming experience for guests.

Managed reception duties, including guest check-in and check-out
Handled reservations and booking enquiries
Processed payments, invoicing, and cash handling
Provided friendly and professional guest interaction
Responded to enquiries and supported guest needs efficiently

Guest Services Assistant - The Holiday Inn Express Greenock

(2017-11 - 2019-06)

Worked across multiple hotel roles, primarily in reception, providing excellent customer service and managing reservations, check-ins/check-outs, cash handling, and invoicing. Also assisted with preparation, cooking, and service for group dining events, supporting smooth operations across the hotel.

Nail Technician - Glamour Eyes Brow Bar, Silverburn Glasgow

(2016-08 - 2016-10)

Worked independently providing nail treatments, including manicures, pedicures, and gel services, while managing walk-in appointments and ensuring the nail bar was fully stocked and maintained.