Gurbinder Singh

Business analyst with five years in business systems and transformation analysis roles, including finance transformation programmes, built on five years running accounting, reconciliations, cost governance and risk for a regulated bank. Has run finance processes first-hand, then redesigned and standardised them across global and single-organisation programmes. Works across a broad range of transformation activities rather than one process area, mapping and documenting current-state and future-state processes, defining roles, responsibilities and ownership, and turning requirements from finance and business stakeholders into clear, practical outputs.

A hands-on doer who owns deliverables independently, keeps project plans, dependencies and milestones moving alongside programme leadership, and is available immediately for remote contract work.

AI and Automation (not employment) - Self-Directed Development - Leicestershire

(2026-04)

Self-directed development in AI and automation tooling alongside a contract search, building agent-based and workflow automations in Claude, ChatGPT and n8n.

• Built the in-house equivalent of the paid tailoring service LinkedIn Premium and Jobscan sell, turning a role specification into tailored documents in 30 to 60 minutes behind approval gates.
• Scoped and built an invoice OCR, parsing and categorisation pipeline for small business accounting, with commercial intent, writing the exception rules for extraction failures.
• Chose a graph design over open-ended agent loops, forcing each build down a defined path, and evaluated output through independent review rather than inspection.

Business Transformation Analyst - CIPS

(2026-02 - 2026-04)

Global professional body for procurement and supply, part-way through a large-scale transformation replacing fragmented legacy processes across purchasing, service delivery, study centre management, examinations and results with a new bespoke platform. Business analysis, process mapping and stakeholder engagement across the organisation, leading and supporting projects within the programme.

• Produced as-is and to-be process maps across five business areas, building towards the target operating model, starting fourth-phase mapping and confirming earlier maps remained fit for purpose.
• Ran structured requirements workshops with business units and leadership, authoring Business Requirements Documents for the delivery teams and scoping process improvement opportunities across interconnected systems.
• Ran UAT on the new bespoke platform, defining test scenarios and scripts from the process maps and requirements, and triaging defects to root cause with delivery teams.
• Reviewed configuration workbooks and functional and integration design documents against the mapped processes, assessing proposed process and system changes against business requirements before build.
• Supported transition planning, dependency management, and risk and issue triage, setting up the Jira project hierarchy, with Oracle Cloud ERP (Fusion) mapped and tested at process level.
• Built Microsoft Copilot Studio agents automating coordination admin for the delivery team, covering message triage, Jira tickets and chasers, and taught colleagues Microsoft 365 Copilot.

Career Break - Travel and Self-Directed Development

(2025-03 - 2026-02)

Travel following MiQ's restructure, alongside a job search and self-directed development in AI and automation, building from mid-2025 in Claude, ChatGPT and n8n.

• Built agent automations across 4 short-let properties in the family business, covering guest emails, turnovers, maintenance triage and invoice parsing synced to accounting, saving several hours a week.

Business System Analyst - MiQ - Hybrid, London

(2023-01 - 2025-03)

Global adtech and SaaS business running 40K+ live campaigns across 8 countries. Owned the integrity and accuracy of the financial data flowing from Salesforce through Lab, the core enterprise platform, into the SAP finance ERP and global leadership reporting, and the finance processes producing it. Global point of contact for finance data and process, partnering Finance Directors, commercial, operations, product and engineering, and leading every change end to end.

• Redesigned the workflows, ownership and hand-offs of every team feeding finance data, after reviewing the end-to-end set-up behind financial data integrity, documenting roles and responsibilities in RACI matrices.
• Standardised field definitions and naming conventions at source, such as "accrued cost" and "invoice cost", misused across calculations and reports, and specified the validation rules finance data should capture.
• Guaranteed and delivered a 0.25% month-end cost reporting variance to finance directors, down from ~10% across $50M monthly costs, through corrected logic, rebuilt pipelines and automated reconciliation controls.
• Brought the monthly finance data handover forward from WD8 to WD5, with estimates from WD3, by re-sequencing and automating pre-close reporting, and built reconciliation templates for AP.
• Rebuilt the Always-On cost forecasting model, replacing absorption logic swinging from 20% to 45% with ratio-based allocation, piloted then rolled out globally, landing within 5% of actual.
• Eliminated duplication across cost data workflows and built training plans for all global functions, onboarding them into revised processes and maintaining the FAQ content the business worked from.
• Authored BRDs and user stories and prioritised the change backlog in Jira with engineering and product, made the case for engineering resource, and tracked benefits after release.
• Ran material changes as controlled pilots against the incumbent model and actuals, and ran before-and-after feedback surveys of end users and senior leadership to confirm each change held.
• Led investigation of material cost variances with Google, Facebook, Amazon and Yahoo, aligning billing timing across timezones and tracing a missing cost field, then building controls against recurrence.
• Designed a bespoke cost charging model for MiQ's largest prospective US client, proving feasibility in 3 to 4 weeks and overseeing launch; it became the template for 4 further contracts.
• Produced the analysis behind raising the Always-On provision buffer from 4% to 7%, agreed with finance and commercial leads as an interim control while variances came down.
• Redesigned the CRM UI and UX for sales cost capture, drawing the wireframes, and introduced Salesforce cost-tracking processes and approval controls that cut incorrect vendor applications by 30%.
• Rescued client and internal revenue reporting when engineering had no capacity, building an Excel model over SQL sources in under 3 weeks, then a Zapier pipeline distributing reports as self-service.
• Audited integration specifications against actual system behaviour, amending architecture diagrams and technical documentation, and reading logs and API payloads to give engineering evidence for decisions.
• Owned the charging and cost rules in Lab and the CRM, approving changes across rebates, volume discounts, tiered rates and margin-share, and configured tiered Salesforce discount schedules.
• Scrutinised new cost and revenue tracking cases for downstream risk, and held oversight of redistributing misallocated cost back to the right campaigns, regions and seats.
• Sharpened executive Power BI dashboards and KPI packs with accurate data, and helped build a OneTimeVen