Hafeez Ghafoor

Commercially focused General Manager with over 15 years of experience leading businesses, people, customer relationships and service delivery. Responsible for managing and generating approximately £900,000 in annual turnover at Jagger Construction Services, representing around one-third of the business. Experienced in winning and managing contracts, managing budgets and suppliers, improving operational delivery and leading teams of up to 50 employees and subcontractors.

Previous Commercial

Manager at Biffa and former business owner with direct profit-and-loss responsibility. Brings practical decision-making, strong stakeholder relationships and accountable leadership to corporate operations, commercial services and public-sector organisations.

General Manager / Operations & Commercial Lead at Jagger Construction Services Ltd (2019-08 – Present)

Senior responsibility across commercial performance, customer delivery, people, transport, resources and daily operations.

• Personally responsible for generating and managing approximately £900,000 of annual business turnover, including new contracts, repeat customers, pricing and ongoing commercial delivery.
• Lead operations and resource planning across multiple contracts, coordinating up to 50 employees, operatives and subcontractors and projects typically valued at £100,000–£500,000.
• Oversee budgeting, purchasing, supplier negotiations, contract commitments and cost management, resolving commercial or delivery issues directly with customers and operational teams.
• Managed a programme of retaining-wall replacement works for Kirklees Council, including tender submissions, engineers and local-authority liaison, site access planning, materials and contractor coordination; three schemes delivered on time.
• Coordinate major highway road-planing transport operations with NRP/Tarmac and other providers, organising fleet capacity, haulage partners, material destinations and work programmes.
• Accountable for staff deployment, plant and fleet availability, operational risk, health and safety and service quality across live work.

Commercial Manager at Biffa Waste Services (2018 – 2019)

Commercial leadership within a national waste and environmental-services organisation.

• Developed commercial opportunities in construction and demolition waste services, managing customer relationships, pricing, contract negotiations and service requirements.
• Supported the development of the construction and demolition service offer, working with operational teams to turn customer opportunities into deliverable commercial agreements.
• Managed sales opportunities and key-account relationships, supporting tenders, reviewing commercial performance and reporting risks and growth opportunities to senior management.

Business Development Manager at Jagger Construction Services Ltd (2016 – 2018)

Business growth, tendering, account development and commercial relationship management.

• Secured and developed new business through customer engagement, commercial proposals, pricing and tender submissions.
• Built relationships with contractors, developers, commercial clients and public-sector contacts, working with delivery teams to ensure commitments were commercially and operationally realistic.
• Managed customer enquiries, negotiated commercial matters and maintained follow-up processes to support repeat business and opportunities.

Director / General Manager at RK United (RK Grab Services & Ruby Skip Hire) (2009 – 2016)

Founder and owner of a transport, waste and plant-services business.

• Held full profit-and-loss responsibility for business operations, pricing, invoicing, procurement, staffing, compliance and customer service.
• Built and managed a six-vehicle commercial transport fleet, overseeing driver deployment, scheduling, customer deliveries, vehicle maintenance and asset utilisation.
• Operated a licensed waste transfer facility, managing environmental compliance, workforce, supplier relationships, local-authority interaction and daily service delivery.
• Managed purchasing, sales and lifecycle decisions for vehicles and equipment, balancing cost, commercial opportunity and operational requirements.

Founder / Commercial Lead at GHAF4 Plant Sales

Part-time independent venture

• Developed a customer-focused trading operation spanning sourcing, pricing, stock management, digital marketing, negotiation and UK/international buyer relationships.

GNVQ in Information Technology

LCCI Administration Level 1

GCSEs in English and Mathematics