Customer Service Advisor - E.ON Next / Firstsource
(2023-10)
- Handle high-volume inbound calls resolving billing, metering, and account queries.
- Manage complex complaints and escalations ensuring positive outcomes.
- Act as floor walker providing real-time support to advisors.
- Support Team Leaders with queue management and performance.
- Mentor and onboard new starters.
- Maintain KPI performance including customer satisfaction.
- Handle payments, refunds, and account updates.
- Complete admin tasks including data entry and record keeping.
Customer Service Advisor - Volkswagen Financial Services UK
(2023-01 - 2023-10)
- Handled finance-related queries including agreements and payments.
- Worked in fast-paced remote environment managing high call volumes.
- Ensured compliance with data protection guidelines.
- Communicated clearly to ensure customer understanding.
- Used multiple systems to update customer records accurately.
Energy Specialist - E.ON Next
(2022-02 - 2022-12)
- Managed billing, metering, and smart meter bookings.
- Handled complaints and resolved complex queries.
- Supported credit and payment issues.
- Delivered high-quality service while meeting targets.
- Built strong customer relationships.
NHS 119 Call Handler - Sigma Recruitment
(2021-11 - 2022-02)
- Handled urgent healthcare calls from vulnerable individuals.
- Demonstrated empathy in distressing situations.
- Used systems to assess and prioritise patient needs.
Front Desk & Water Safety Instructor - Aqua-Tots - Oman
(2019 - 2020)
- Managed front desk operations and bookings.
- Handled payments and scheduling.
- Resolved complaints professionally.
- Provided tours and explained services.
- Coordinated with instructors.
Beauty Advisor - Rimmel London
(2016 - 2019)
- Delivered personalised consultations.
- Achieved sales targets.
- Maintained product knowledge.
- Managed stock and transactions.
- Built long-term customer relationships.
