Halima Begum

Friendly and customer-focused hospitality professional with over 3 years experience across cafés, restaurants, and hotel operations in fast-paced, high-volume environments. Proven ability to deliver exceptional customer experiences, lead by example during busy service periods, and build strong relationships with both guests and colleagues. Skilled in beverage preparation, cash handling, shift operations, and maintaining rigorous standards of cleanliness, food safety, and service quality.

A reliable, adaptable, and energetic team player with supervisory experience, recognised for a proactive approach, strong communication skills, and a genuine passion for hospitality.

Barista - Starbucks

(2025-07 - 2026-04)

• Crafted high-quality hot and cold beverages while maintaining consistency, efficiency, and attention to detail in a fast-paced café environment.
• Delivered excellent customer service by creating a welcoming atmosphere, building customer relationships, and resolving queries professionally.
• Effectively managed multiple priorities during busy service periods, balancing beverage preparation, till operation, and customer interactions while maintaining service standards.
• Maintained high standards of cleanliness, food safety, and store safety while supporting stock replenishment, equipment upkeep, and daily operational tasks.

Front Desk Supervisor & Bar Staff - Travelodge

(2024-04 - 2025-07)

• Delivered friendly and professional customer service, building positive guest relationships and creating a welcoming environment throughout the customer journey.
• Thrived in a fast-paced hospitality environment, managing guest enquiries, check-ins, payments, and bar service while maintaining exceptional service standards.
• Worked collaboratively with colleagues across departments to ensure smooth daily operations, supporting team members during busy periods and contributing to a positive team culture.
• Maintained high standards of cleanliness, hygiene, and presentation across guest-facing and service areas, ensuring compliance with company and safety standards.
• Handled transactions, till reconciliation, and opening and closing procedures accurately, demonstrating reliability, organisation, and attention to detail.

Barista - Caffè Concerto Piccadilly

(2023-06 - 2024-04)

• Delivered exceptional customer service in a fast-paced café environment, building positive customer relationships and ensuring a consistently high-quality guest experience.
• Supported the day-to-day running of shifts by maintaining service standards, assisting colleagues during busy periods, and ensuring smooth operations.
• Took ownership of customer enquiries and service issues, resolving them professionally and proactively to maintain customer satisfaction.
• Maintained high standards of organisation, cleanliness, and food safety while contributing to a positive, reliable, and team-focused working environment.

Waitress & Bar Staff - Hard Rock Cafe

(2022-08 - 2023-04)

• Delivered exceptional customer service in a high-volume restaurant environment, serving 200+ guests per shift while maintaining efficiency, accuracy, and a positive guest experience.
• Managed multiple tables and customer requests simultaneously during peak trading periods, ensuring timely service and strong attention to detail.
• Collaborated closely with restaurant, kitchen, and bar teams to coordinate smooth service delivery and maintain high operational standards.
• Handled customer queries, special requests, and service recovery professionally, contributing to guest satisfaction and repeat business.
• Maintained high standards of cleanliness, food safety, and presentation across customer-facing and service areas in line with company procedures.