Fatuma Iddi

Friendly and customer-focused hospitality professional with experience in cafés and customer-facing environments. Experienced in taking orders, serving food and drinks, handling payments, and maintaining clean, welcoming spaces while helping customers have an enjoyable experience.

Café Assistant - Hiigrind Café

(2025-10 - 2026-02)

• Greeted customers and provided a warm and welcoming experience.
• Took food and drink orders accurately and processed cash and card payments.
• Prepared food, coffee, matcha and other hot and cold drinks.
• Followed food hygiene, health and safety standards at all times.
• Maintained clean tables, workstations and customer areas throughout shifts.
• Supported dishwashing duties and ensured equipment was clean and ready for service.
• Handled customer queries professionally and resolved issues calmly.
• Replenished stock and supported opening and closing duties.

Food and Hospitality Assistant - Community Events

(2023-03)

• Assisted with food preparation and service during busy events.
• Served food and drinks to guests while maintaining service standards.
• Maintained food hygiene and cleanliness across service areas.
• Supported customer seating, service flow and guest satisfaction.
• Worked closely with team members to ensure efficient service delivery.

Volunteer Event Coordinator - Charity Bake Sales

(2022-04)

• Prepared and presented food products for customers.
• Handled customer orders, payments and enquiries.
• Maintained clean, organised and welcoming service areas.
• Supported event setup, service and closing procedures.

BA - Advertising & Marketing Communications - De Montfort University (2025)

Extended Diploma - Health & Social Care (2023 - 2025)

GCSEs - Including English and Maths (2018 - 2022)