Hamdi Abdi

Friendly and reliable individual with experience in customer service and public-facing environments. Strong communication and organisational skills with experience assisting customers, handling enquiries and supporting daily operations in busy environments. Confident using Microsoft Office and Google Drive, with a strong interest in libraries, literature and community-focused work.

Charity bookshop assistant - Cassels second-hand bookshop

(2023-09 - 2025-04)

• Provided friendly customer service and assisted visitors with enquiries
• Organised, sorted and reshelved books to maintain a welcoming environment
• Operated the till and handled cash and card payments accurately
• Assisted with pricing, labelling and displaying donated items
• Helped customers find books and recommend suitable items

Cafe Assistant - conner cafe

(2023-01 - 2023-08)

• Provided friendly and efficient customer service in a fast-paced environment
• Took customer orders accurately and served food and drinks professionally
• Handled cash and card payments using the till system
• Maintained cleanliness and hygiene standards across customer areas
• Assisted with opening and closing duties including restocking supplies

Customer Advisor - Boots UK Limited

(2025-06 - 2025-09)

• Delivered high-quality customer service in a busy retail environment
• Assisted customers with enquiries, purchases and product recommendations
• Operated tills accurately and handled cash and card payments professionally
• Maintained shop floor presentation through restocking and organisation
• Resolved customer issues efficiently to ensure a positive experience

A-Level's - Mulberry academy shoreditch (2021-09 - 2023-06)

GCSE'S - Mulberry academy shoreidtch (2016-09 - 2021-06)