Duty Manager / Team Leader - TK Maxx
(2019-01 - 2026-01)
- Led daily store operations for 7 years, driving compliance, KPI performance, and customer service standards
- Recruited, inducted, and coached supervisors and colleagues, building a motivated high-performing team
- Implemented loss prevention procedures and conducted regular audits, reducing shrinkage and ensuring compliance
Retail Associate - TK Maxx
(2013-01 - 2019-01)
- Delivered consistent customer service excellence while supporting stock management and merchandising
- Operated tills and cash handling procedures accurately during high-volume trading periods
- Contributed to store targets through proactive floor support and team collaboration
Mechanical Engineering Assistant
(2011-01 - 2013-01)
- Assisted with engineering and maintenance tasks, working safely and efficiently within a team environment
Sales Assistant - Hanwell News Agent
(2010-01 - 2011-01)
- Served customers, processed transactions, and maintained stock levels in a fast-paced retail setting
Retail Assistant - Peacocks
(2009-01 - 2010-01)
- Delivered excellent customer service and supported daily retail operations across all store functions
