Haneefah Ali

Friendly, reliable and hardworking hospitality professional with experience in customer service, cash and money handling, barista work, shisha lounge work and cleaning. Confident working in busy environments, communicating with customers and maintaining high standards of cleanliness and presentation. A quick learner who works well independently and as part of a team, with a positive attitude and strong work ethic.

Business Assistant at Family Business (2023-01 – 2024-12)

• Assisted with daily business operations and customer interactions.
• Provided friendly and professional service to customers.
• Handled responsibilities efficiently while working in a busy environment.
• Worked collaboratively with team members to ensure tasks were completed to a high standard.
• Maintained an organised, clean and welcoming environment.

Customer Service & Money Handling

• Provided friendly and professional customer service and responded to customer needs.
• Handled money and payments accurately and responsibly.
• Maintained a professional and welcoming approach when dealing with customers.

Barista Experience

• Prepared and served drinks while maintaining good customer service.
• Worked efficiently during busy periods and kept the work area organised.
• Followed cleanliness and hygiene standards when preparing and serving beverages.

Shisha Lounge Experience

• Supported day-to-day customer service in a busy lounge environment.
• Communicated professionally with customers and helped maintain a welcoming atmosphere.
• Kept customer and work areas clean, organised and presentable.

Cleaning Experience

• Maintained clean, tidy and hygienic working areas.
• Completed cleaning duties efficiently while paying attention to detail.
• Worked to maintain high standards of presentation and cleanliness.

A Level in Film Studies A Level in Graphics

BTEC in Business

GCSE (2018-01 – 2023-12)