Hanin M

A dedicated forward-thinking individual with a desire to help people. I am passionate about forwarding my career and gaining skills to become an efficient employee in an established team. Able to work both in a team and individually.

Hostess - Coco Asia, lakeside - lakeside

(2023-04 - 2024-12)

• Managed reservations, walk-ins, and waitlists efficiently using SevenRooms and OpenTable
• Oversaw seating for both bar and restaurant, balancing table flow and capacity during service
• Seated guests promptly while maintaining an organized and welcoming front-of-house
• Led daily pre-service briefings, informing floor staff and kitchen teams of expected covers and booking levels
• Communicated clearly with servers, bar staff, management, and kitchen to ensure smooth service
• Answered phone calls and handled guest enquiries and issues professionally
• Supported and guided junior hosts during busy periods to uphold service standards

Host - Ham Yard Hotel, Piccadilly Circus - Piccadilly Circus

(2024-01 - 2025-12)

• Provided exceptional customer service in a fast-paced luxury hospitality environment, ensuring a high standard of guest satisfaction
• Worked primarily within the host section, welcoming guests, managing reservations, and maintaining a smooth front-of-house experience
• Used reservation systems including OpenTable, SevenRooms, and ResDiary to manage bookings, walk-ins, guest notes, and table allocations efficiently
• Dealt confidently and professionally with high-end guests and VIP clients, ensuring a polished, attentive, and discreet service at all times
• Supported as an all-rounder across the restaurant, bar, and room service teams when needed, while remaining focused on host duties and guest flow
• Communicated clearly with managers, servers, bar staff, and kitchen teams during busy service periods to ensure seamless guest experiences

Retail Sales Associate - ALO, Shepherd's bush, London - Shepherd's bush, London

(2025-11)

• Delivered exceptional customer service by welcoming customers and providing a premium shopping experience
• Assisted customers with product recommendations based on their needs, preferences, and lifestyle
• Maintained visual merchandising standards and ensured the sales floor was clean, organised, and well-presented
• Processed cash and card transactions accurately using the point-of-sale system
• Supported the team in achieving daily sales targets through strong product knowledge and customer engagement
• Managed stock replenishment, size checks, and inventory organisation to ensure product availability
• Handled customer enquiries, exchanges, and returns professionally while maintaining brand standards
• Worked collaboratively with the team during busy trading periods to provide an efficient and seamless customer experience

Barista - Costa Coffee

(2026-02 - 2026-06)

• Prepare and serve a range of hot and cold drinks, including coffees, teas, and seasonal beverages, to brand standards
• Operate the till, handle cash and card payments accurately, and support customers with orders and enquiries
• Deliver friendly, attentive customer service in a fast-paced cafe environment
• Maintain cleanliness, hygiene, and presentation standards across the counter and customer areas
• Work efficiently as part of a team during busy periods while staying calm and organized

GCSEs - Barking Abbey School (2018-09 - 2023-07)

A-Levels - Barking Abbey Sixth Form (2023-09 - 2025-05)

Bachelor of Arts - Bsc Architectural Technology - Nottingham Trent University (2025-09)