Hostess - Coco Asia, lakeside - lakeside
(2023-04 - 2024-12)
- Managed reservations, walk-ins, and waitlists efficiently using SevenRooms and OpenTable
- Oversaw seating for both bar and restaurant, balancing table flow and capacity during service
- Seated guests promptly while maintaining an organized and welcoming front-of-house
- Led daily pre-service briefings, informing floor staff and kitchen teams of expected covers and booking levels
- Communicated clearly with servers, bar staff, management, and kitchen to ensure smooth service
- Answered phone calls and handled guest enquiries and issues professionally
- Supported and guided junior hosts during busy periods to uphold service standards
Host - Ham Yard Hotel, Piccadilly Circus - Piccadilly Circus
(2024-01 - 2025-12)
- Provided exceptional customer service in a fast-paced luxury hospitality environment, ensuring a high standard of guest satisfaction
- Worked primarily within the host section, welcoming guests, managing reservations, and maintaining a smooth front-of-house experience
- Used reservation systems including OpenTable, SevenRooms, and ResDiary to manage bookings, walk-ins, guest notes, and table allocations efficiently
- Dealt confidently and professionally with high-end guests and VIP clients, ensuring a polished, attentive, and discreet service at all times
- Supported as an all-rounder across the restaurant, bar, and room service teams when needed, while remaining focused on host duties and guest flow
- Communicated clearly with managers, servers, bar staff, and kitchen teams during busy service periods to ensure seamless guest experiences
Retail Sales Associate - ALO, Shepherd's bush, London - Shepherd's bush, London
(2025-11)
- Delivered exceptional customer service by welcoming customers and providing a premium shopping experience
- Assisted customers with product recommendations based on their needs, preferences, and lifestyle
- Maintained visual merchandising standards and ensured the sales floor was clean, organised, and well-presented
- Processed cash and card transactions accurately using the point-of-sale system
- Supported the team in achieving daily sales targets through strong product knowledge and customer engagement
- Managed stock replenishment, size checks, and inventory organisation to ensure product availability
- Handled customer enquiries, exchanges, and returns professionally while maintaining brand standards
- Worked collaboratively with the team during busy trading periods to provide an efficient and seamless customer experience
Barista - Costa Coffee
(2026-02 - 2026-06)
- Prepare and serve a range of hot and cold drinks, including coffees, teas, and seasonal beverages, to brand standards
- Operate the till, handle cash and card payments accurately, and support customers with orders and enquiries
- Deliver friendly, attentive customer service in a fast-paced cafe environment
- Maintain cleanliness, hygiene, and presentation standards across the counter and customer areas
- Work efficiently as part of a team during busy periods while staying calm and organized
