Hannah Cooze

I am a compassionate and resilient individual proudly offering a background of social communication skills. Courteous and cordial, I have experience in working in high stress environments both individually and within teams. Recognised for complex problem solving and resourcefulness with excellent leadership and team building skills.

Front of House/Events Assistant - St Georges House-Windsor Castle - Windsor

• Delivered high-end hospitality and silver service for international leadership groups, including political and institutional delegates.
• Supported events hosting discussions and forums contributing to policy and leadership development
• Supervised front-of-house service, coordinating staff to ensure seamless guest experience
• Assisted with back-of-house operations, maintaining high standards of presentation and efficiency
• Provided formal canapé and wine service, including events held within the Chapel Deanery at Windsor Castle
• Catered for functions of up to 80 guests in a professional and discreet environment

Food and Beverage Attendant - Mount Hutt- NZSKI-Trojan Holdings - Mount Hutt

Café/Restaurant and Ice Bar waiter.

• Assist with bussing tables and managing flow of average of 3000+ mountain attendees.
• Serving coffee and a range of hot and cold food to in a fast-paced environment.
• Face on interaction with customers and being the face of the company if any specific advice is needed.

Lodge Attendant - Ultimate Hikes-Trojan Holdings - Milford Track

• Housekeeping, cleaning and remaking both ensuite and bunk rooms within fixed time frames before guest arrival.
• Bar and Host- assist hikers to their allocated rooms while providing vital health and safety information about the lodge and CPAP users and necessary information about food service.
• Working within an isolated environment with a generator powered building within the Milford Track.

General Assistant - The Alverton Hotel - Truro

• Assist with the Front of House Restaurant team to deliver the 4-star quality cuisine, from Cream Teas in the day to Lobster on the Lawn.
• Assist with a variety of Events and international Functions E.G Weddings, by ensuring all food and beverage requirements are met to allergen guidelines and allocated time slots for entertainment are strictly abided to.
• Wine and bar training

Front of House - Penmere Manor Hotel - Cornwall

• Supervising Hotel Bar during evening service and Restaurant floor independently.
• High quality service and preparation for International Tour groups and Business events within short time frames.
• Maintaining Upkeep of stock from local suppliers.
• Hotel check in Reception training.

Bar and Floor Staff - Wetherspoons - Truro

• Bar training for a range of Alcohols from Guinness to cocktails.
• Front of house fire and asbestos training as well as diversity and sexual assault training.

Front of house - Dough Buoys - St Austell

• Waitress- Opening the restaurant, looking after guests throughout service, taking orders and delivering food.
• Maintaining communication with the kitchen team during service to maintain food quality and levels.
• Bar and barista training- making cocktails and pouring pints during evening service as well as a variety of soft drinks.

Usher - Hall For Cornwall - Truro

• Ticket monitoring and customer assistance, as well as organization and control of the selling of merchandise, cuisine and beverages.
• Maintaining the health and safety of the customers and fellow staff with both basic fire and first aid training.

Volunteer invigilator - Falmouth Art Gallery / Creative Youth Program, Royal Cornwall Museum - Truro

• Answering questions about the historical and creative context of the exhibitions from independent research, as well as monitoring the safety and security of the artistry while taking feedback forms.
• Essential part of the creative entrepreneurship within the update of the Mineral gallery, targeting a wider social market for the Museum.

Ba Honors Undergraduate Degree - Theatre and Performance - Falmouth University (2020 - 2023)

BTEC LEVEL 3 Diploma - Performing Arts - Windsor College (2018 - 2020)

GCSE - Wexham Secondary School (2018)