Hannah Irwin

Versatile and adaptable professional with experience across retail, hospitality, education, and events in fast-paced customer-facing environments. Confident communicator with a strong focus on efficient, high-quality customer service. Works well with diverse teams and customers, maintaining productivity and high standards under pressure.

Experienced in managing multiple responsibilities with accuracy, organisation, and a strong work ethic in busy environments. Relocating to Galway and seeking a retail role where I can contribute reliability, teamwork, and a hands-on approach to store operations.

Music Educator and Promotions Coordinator at Music House Education (2023-01 – Present)

• Led promotional campaigns to promote classes and events, boosting participation and engagement using print, digital media and email marketing.
• Developed and implemented the marketing calendar and framework across multiple platforms.
• Monitored class uptake and used participant data to inform scheduling and program adjustments, implementing alternative arrangements aligned with client demand.
• Managed public relations initiatives to enhance brand visibility and partner relationships.
• Networking, outreach and collaboration with new and existing partners to increase brand awareness.
• Led lessons, workshops and participated in concerts for early years and primary aged children, outsourcing musicians and facilitators where necessary.
• Liaison with Bush Hall Music in securing the venue for events and event logistics.
• Managed retail sales of children's instruments, accessories, and books, including stock ordering, product listings, copywriting, and customer fulfilment.
• Created product descriptions and used photography and videography to support online and social media promotion.

Sales Team Assistant at Clarks Shoes & Footwear (2023-01 – 2023-12)

• Provided a professional shoe fitting service for infants, children, and adults, ensuring a high level of customer care and product suitability.
• Assisted customers throughout their shopping experience in-store, as well as providing support via online and telephone channels using strong product and stock knowledge.
• Delivered efficient service in a high-volume retail environment, particularly during peak Back to School trading periods.
• Worked effectively as part of a team to achieve store targets, maintaining a positive and proactive approach.
• Operated tills to process cash and card transactions accurately, including order processing and sales monitoring.
• Replenished stock and supported visual merchandising to maintain an organised and well-presented shop floor.
• Followed manual handling procedures and safely worked at height when required to support stock replenishment.

English Second Language Teacher at MediaKids (2022-01 – 2023-12)

• Taught secondary-level students across multiple programmes, including Intensive English Programme (IEP), Mini English Programme (MEP), and English Communication Development (ECD).
• Planned and delivered structured lessons, assessments, and classroom resources using both traditional and multimedia approaches.
• Created educational materials using Canva to support engagement and learning outcomes.
• Marked, graded, and recorded student work for data tracking and performance monitoring.
• Provided coaching and support for exam preparation and academic competitions.
• Managed classroom responsibilities including supervision duties such as gate duty and morning assembly.
• Adapted teaching methods within a multicultural environment, demonstrating strong communication and cultural awareness.

Learning Support Assistant & Classroom Music Teacher at Pinner Wood School (2020-01 – 2022-12)

• Supported and taught primary aged pupils, primarily children with special educational needs, in a structured classroom environment.
• Delivered instrumental music and music theory lessons, adapting curriculum content to meet individual learning needs.
• Planned and facilitated speech and language therapy sessions in collaboration with school support frameworks.
• Assisted with safeguarding and child protection responsibilities, ensuring a safe and supportive learning environment.
• Supported the school librarian and English lead with reader selection and literature development.
• Designed and produced classroom, library, and school production displays to support engagement and learning.
• Created physical, sensory, and digital learning resources for both in-person and online education.
• Provided flexible classroom cover across a range of subjects as required.
• Utilised ICT systems, including Seesaw, to manage and deliver online learning content effectively.

Front of House at Best Western Plus Grim's Dyke Hotel (2018-01 – 2019-12)

• Opened and closed the bar area, ensuring all operational procedures were completed accurately and securely.
• Managed and monitored cash float throughout shifts, maintaining accuracy in handling transactions.
• Conducted stock checks to ensure availability and assist with inventory control.
• Supported visual merchandising and maintained an organised and presentable bar area.
• Adhered to health, safety, and hygiene standards at all times in line with company procedures.

Front of House at Whitbread Travellers Rest Beefeater (2015-01 – 2017-12)

• Worked as part of a front-of-house team as well as independently managing a designated restaurant section.
• Took and processed cash and card payments accurately and efficiently.
• Prepared drinks and desserts in line with brand standards and service expectations.
• Delivered consistent customer service in a fast-paced hospitality environment.
• Maintained high standards of cleanliness and adhered to health and hygiene regulations at all times.

Performing Musician & Instrumental Music Tutor at Freelance (2014-01 – Present)

• Performed as a soloist and ensemble musician across Europe in both acoustic and amplified settings.
• Competed at national and international level with Comhaltas at Fleadh Cheoil na hÉireann.
• Prepared, adapted, and delivered repertoire for live performance, including responding to audience context and requests.
• Built and maintained a large and diverse repertoire, demonstrating strong memorisation, focus, and pattern recognition skills.
• Delivered instrumental tuition in-person and online to children and adults of varying ages and abilities.
• Supported ensemble preparation in collaboration with music schools and educational organisations.
• Created and sourced learning materials using archives, collections, and multimedia resources.
• Transcribed music notation and produced visual learning aids using MuseScore, Sibelius and Canva.
• Produced and edited audio recordings using Logic Pro and studio equipment.
• Curated structured learning resources through personalised Spotify and YouTube playlists.
• Managed scheduling, communication, and lesson administration via email and telephone.

BA in Folk And Traditional Music – Newcastle University (2016-01 – 2020-12)

BA in Irish Music (Erasmus+) – University of Limerick (2018-01 – 2019-12)