Hannah Palmer

Practice Administrator

Talent

CardiffMember since June 22, 2026

Case managementClio case managementMicrosoft TeamsLegal researchClient communicationProfessional conductFood safety and hygieneStructured debatePublic speakingNegotiationDiplomatic communicationAdministrative tasksData inputFile managementOrganisational skillsAttention to detailInterpersonal skills

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Case managementClio case managementMicrosoft TeamsLegal researchClient communication

About

I am a final-year MLaw (Hons) student at York St John University, having previously achieved a Level 3 Health & Social Care Diploma with triple Distinction*. I bring a professional, organised, and highly motivated approach to my work, thriving both independently and within team environments. I am reliable, quick to learn, and able to remain focused under pressure.

Colleagues value my strong interpersonal skills, integrity, and commitment to treating others with dignity and respect. These qualities have enabled me to become a trusted and effective contributor in every organisation I have supported.

Experience

Practice Administrator - Law Clinic - York St John University - Lord Mayor's Walk, York, YO31 7EX

(2025-10)

First point of contact for prospective clients, managing calls, enquiries, and appointment scheduling.
Communicated with clients on behalf of the clinic and student advisors, ensuring clear and professional correspondence.
Supported casework using Clio case management, including uploading and organising client documentation.
Arranged meetings via Microsoft Teams and maintained accurate filing and ID verification systems.
Developed strong organisational skills and attention to detail within a busy legal environment

Student Advisor - Law Clinic - York St John University - Lord Mayor's Walk, York, YO31 7EX

(2025-09)

Provided free legal assistance to the public under supervision as part of the MLaw programme.
Conducted initial fact-finding interviews, explained clinic procedures, and assessed case suitability.
Drafted attendance notes, client care letters, research reports, and letters of advice.
Strengthened client communication, legal research, and professional conduct skills through real-world casework.

In Store Baker - Marks And Spencer - 17 Pavement Heathfield Road, York, YO1 8NB

(2025-02)

Worked in a fast-paced bakery team to prepare and present fresh products to a high standard.
Maintained accurate stock and waste records while adhering to food safety and hygiene regulations.
Adapted to changing priorities and time-sensitive tasks, consistently meeting deadlines.
Supported colleagues across bakery and retail areas to maintain workflow and meet sales targets.
Handled customer enquiries and resolved issues professionally.

Work Experience – Wragg Mark - Bell Solicitors - 21 Castle Street, Carlisle, CA3 BSY

(2024-06 - 2024-07)

Gained experience across Conveyancing, Crime, New Business, and Private Client (Family Law and Wills).
Assisted solicitors with administrative tasks, data input, file management, and preparing legal documentation.
Supported client interactions and managed legal enquiries with professionalism.
Observed court proceedings and contributed to legal research, developing an understanding of case progression.

Delegate - Model United Nations

Represented Ethiopia in the WHO (LIMUN), Nepal in the UNHRC (OXIMUN), and the United Arab Emirates at GLASMUN, contributing to debates on global health access, self-determination, digital sex crimes against women and girls, and climate justice.

Drafted working papers and collaborated on resolutions addressing structural barriers in developing countries.
Strengthened skills in structured debate, public speaking, negotiation, and diplomatic communication.