Ebony Parry

I am a hardworking, reliable and enthusiastic General Practice Administrator for a healthcare organisation based in Medway and Swale. I am a flexible team player and always work to a high standard to ensure the very best of outcomes for patients and colleagues.

Practice Administrator at Medway Practices Alliance Ltd (2022-08-16 – Present)

My role currently involves working in a group of GP surgeries carrying out general reception and administration duties. I cover reception most days and often find myself dealing with patients with very complex needs, often resulting in quite demanding behaviour. I always strive to remain calm under pressure whilst aiming to assist patients and colleagues in any way possible.

Most of my job includes face to face interaction with patients and other staff, usually helping deal with problems and general enquiries.

• Carrying out routine reception and admin duties.
• Answering phonecalls
• Answering and responding to emails
• Booking appointments
• Tasking clinicians and other staff
• Document scanning on our document management system (Docman)
• Completing tasks on the triage platform (Anima)
• Completing tasks on the clinical system (EMIS)
• Booking interpreters
• Assessing registration forms
• Requesting prescriptions
• Liaising with other NHS services including pharmacies and hospitals.

Catering Assistant at K. Gould Catering (2021-07 – 2022-08)

Duties included cooking and serving fast food to customers as well as cleaning and cashing up at the end of the shift. This role required excellent customer services skills as well as general food hygiene and infection control expertise.

Quality Control Administrator Apprentice at Gallery Direct (2019-09 – 2020-04)

Made redundant in April 2020 due to covid pandemic but completed Apprenticeship remotely.

• Communicating with outside agencies and customers.
• Dealing with internal and external enquiries.
• Creating and updating spreadsheets with new product details.
• Answering telephone calls.
• Coordinating office activities.
• General administration duties

Travel and Tourism Level 2 in Travel and Tourism – EKC Group Canterbury College (2018-09 – 2019-07)

BTEC Sports Studies in Sports Studies – Sittingbourne Community College (2013-09 – 2018-06)

NQF Level 2 Business & Enterprise in Business & Enterprise – Sittingbourne Community College (2013-09 – 2018-06)

GCSE French in French – Sittingbourne Community College (2013-09 – 2018-06)

GCSE English Language in English Language – Sittingbourne Community College (2013-09 – 2018-06)

GCSE English Literature in English Literature – Sittingbourne Community College (2013-09 – 2018-06)

GCSE Maths in Maths – Sittingbourne Community College (2013-09 – 2018-06)

GCSE History in History – Sittingbourne Community College (2013-09 – 2018-06)

GCSE Combined Science in Combined Science – Sittingbourne Community College (2013-09 – 2018-06)

GCSE Statistics in Statistics – Sittingbourne Community College (2013-09 – 2018-06)