Hanokcharles

Friendly and motivated postgraduate student with strong communication, teamwork and customer-service skills and advanced IT Skills. Seeking a part-time Store Assistant position where I can provide excellent customer service, support daily store operations and contribute effectively to the team.

Professional Network Engineer at Network Engineering (Professional) (2023-11 – 2026-02)

Network Engineer with 3+ years of enterprise experience spanning LAN, WAN, VPN, routing & switching, firewall administration, and network monitoring. Proven ability to troubleshoot production P1/P2 incidents, maintain high availability, and support multi-site enterprise environments. Adept at incident management, change management, and infrastructure operations using industry-standard tools and ITSM platforms.

Retail Supervisor at KIMPEX Security Systems (2026-03 – 2026-06)

Worked as a Retail Supervisor in a CCTV, networking and security systems shop while preparing for postgraduate studies in the UK. Responsible for day-to-day retail operations, customer assistance, stock management, product recommendations, payments, technical troubleshooting and warranty handling.

• Managed multiple responsibilities simultaneously, including customer service, stock management, payments, product enquiries and technical support.
• Developed strong knowledge of the products available in the store, including CCTV cameras, NVRs, DVRs, networking switches, routers, cables, storage devices and related security equipment.
• Monitored stock levels and identified products that needed to be replenished.
• Organised products and maintained a well-presented and accessible retail environment.
• Handled customer payments through cash, PhonePe, Google Pay, card payments and contactless/tap-to-pay POS transactions.
• Troubleshot CCTV and networking devices returned by customers and carried out initial checks to determine whether the reported issue was a genuine product fault or an installation/configuration-related issue.
• Communicated technical information in a simple and understandable way to customers with different levels of technical knowledge.
• Maintained professionalism and accuracy while working in a busy retail environment.

MSc in Cyber security – University of Wolverhampton (2026)