Duty Manager at GLL (2026-04 – Present)
- Managed team rotas effectively, guaranteeing optimal staffing levels during peak hours to maintain service quality.
- Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Prepared and managed budgets, ensuring cost-effective operations and financial sustainability.
- Enforced strict compliance with health and safety regulations, reducing workplace accidents.
- Ensured compliance with health and safety regulations within the reprographics area.
Assistant Leisure Manager at Meadow bay villages (2026-02 – 2026-04)
- Collaborated with head of leisure to implement new NOP/EAP, improving pool safety and organisation.
- Managed team of 15 in daily testing of 40 hot tubs, ensuring safety standards for holidaymakers.
- Enforced safety regulations to reduce workplace accidents.
- Ensured all COSHH is up to date and in line with health and safety guidance.
- Delegated tasks to enhance team efficiency and focus on critical operations.
- Sourced and interviewed over 20 candidates for various teams.
- Delivered high-quality products to increase customer satisfaction.
- Prepared the aqua park in the lake for the upcoming season.
Duty Manager at GLL- Oasis Beach Pool Bedford (2024-02 – 2025-12)
I am a Duty Manager at Oasis Beach pool and have been for the last year and a half. It has been a good learning chance for me and I am now ready for my next challenge and to learn a new site and company.
- Schedule monthly staff rotas to ensure adequate coverage.
- Maintain plant room and ensure pool safety compliance.
- Manage water systems to maintain operational taps and showers.
- Monitor stock levels for resale goods, cleaning equipment, and pool chemicals.
- Coordinate purchase orders for site works and necessary supplies.
- Receipt and process all purchase orders for payment and expense tracking.
- Oversee staff training and ensure attendance at Monthly CPD sessions.
Team Leader at Fusion- Oasis Beach Pool (2023-07 – 2024-02)
I was Team leader/Duty Manager at Oasis Beach Pool looking after the same stuff I am under GLL with a few less responsibilities.
- Maintain plant room and ensure pool safety compliance.
- Manage water systems to maintain operational taps and showers.
- Monitor stock levels for resale goods, cleaning equipment, and pool chemicals.
- Coordinate purchase orders for site works and necessary supplies.
- Oversee staff training and ensure attendance at Monthly CPD sessions.
- Ensure site is always open on time and the correct staff are in before the day starts.
Recreation Assistant at Fusion- Oasis Beach Pool (2021-07 – 2023-06)
This was my first Job and I thoroughly enjoyed it. The main roles of this Job was ensuring customer safety and enjoyment.
- Ensuring customers know pool rules to keep them and others safe at all times.
- Watching the pool to be aware of any potential incidents that may occur.
- Staying on top of cleaning to make sure customers have an enjoyable time.
- Attending monthly training to stay within the rules and regulations to be a lifeguard, and to also learn and develop with colleagues.
- Working within a team of lifeguards to ensure operations ran smoothly and taking the lead when needed.
