Harley Allan

Experienced Duty/ Assistant Manager in Bedford overseeing staffing, PO's, water management, and plant room operations. Eager for new opportunities and challenges ahead.

Duty Manager at GLL (2026-04 – Present)

• Managed team rotas effectively, guaranteeing optimal staffing levels during peak hours to maintain service quality.
• Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
• Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
• Coached and mentored junior staff, developing confidence and competence for improved service delivery.
• Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
• Prepared and managed budgets, ensuring cost-effective operations and financial sustainability.
• Enforced strict compliance with health and safety regulations, reducing workplace accidents.
• Ensured compliance with health and safety regulations within the reprographics area.

Assistant Leisure Manager at Meadow bay villages (2026-02 – 2026-04)

• Collaborated with head of leisure to implement new NOP/EAP, improving pool safety and organisation.
• Managed team of 15 in daily testing of 40 hot tubs, ensuring safety standards for holidaymakers.
• Enforced safety regulations to reduce workplace accidents.
• Ensured all COSHH is up to date and in line with health and safety guidance.
• Delegated tasks to enhance team efficiency and focus on critical operations.
• Sourced and interviewed over 20 candidates for various teams.
• Delivered high-quality products to increase customer satisfaction.
• Prepared the aqua park in the lake for the upcoming season.

Duty Manager at GLL- Oasis Beach Pool Bedford (2024-02 – 2025-12)

I am a Duty Manager at Oasis Beach pool and have been for the last year and a half. It has been a good learning chance for me and I am now ready for my next challenge and to learn a new site and company.

• Schedule monthly staff rotas to ensure adequate coverage.
• Maintain plant room and ensure pool safety compliance.
• Manage water systems to maintain operational taps and showers.
• Monitor stock levels for resale goods, cleaning equipment, and pool chemicals.
• Coordinate purchase orders for site works and necessary supplies.
• Receipt and process all purchase orders for payment and expense tracking.
• Oversee staff training and ensure attendance at Monthly CPD sessions.

Team Leader at Fusion- Oasis Beach Pool (2023-07 – 2024-02)

I was Team leader/Duty Manager at Oasis Beach Pool looking after the same stuff I am under GLL with a few less responsibilities.

• Maintain plant room and ensure pool safety compliance.
• Manage water systems to maintain operational taps and showers.
• Monitor stock levels for resale goods, cleaning equipment, and pool chemicals.
• Coordinate purchase orders for site works and necessary supplies.
• Oversee staff training and ensure attendance at Monthly CPD sessions.
• Ensure site is always open on time and the correct staff are in before the day starts.

Recreation Assistant at Fusion- Oasis Beach Pool (2021-07 – 2023-06)

This was my first Job and I thoroughly enjoyed it. The main roles of this Job was ensuring customer safety and enjoyment.

• Ensuring customers know pool rules to keep them and others safe at all times.
• Watching the pool to be aware of any potential incidents that may occur.
• Staying on top of cleaning to make sure customers have an enjoyable time.
• Attending monthly training to stay within the rules and regulations to be a lifeguard, and to also learn and develop with colleagues.
• Working within a team of lifeguards to ensure operations ran smoothly and taking the lead when needed.

Level 3 Extended diploma in sports and exercise science – The Golf college (2023-06)