Meshell Brown

A passionate, positive team player who is driven to achieve the highest possible standards. Prepared to work long hours to get the job done and having a proven ability and desire to work within a fast-paced and changing retail environment. Focused on having high standards of presentation and driving sales performance to ensure maximum profits.

Retail Team Leader

(2008-03)

• Walking around the shop floor to ensure visual standards are being met.
• Setting goals for the retail sales teams.
• Providing outstanding customer service.
• Effectively managing colleague members.
• Showcasing new retail lines to staff and colleagues.
• Supervising stock control.
• Handling, dealing with cash procedures.
• Reviewing the sales performance of the store and staff for the previous day and week.
• Ensuring that stock levels are constantly maintained and that there are no shortages.
• Ensuring accurate trading and statistical records are kept.
• Carrying out and ensuring colleague training is complete and up to date.
• Making sure products are correctly priced up and that pricing procedures are followed.
• Re-organising merchandise.
• Collecting and analysing sales figures.
• When theft is suspected organising the searching of colleagues or customers.
• Dealing professionally and courteously with all customer complaints or queries.
• Arranging for the testing of fire drills and emergency evacuation procedures.
• Checking all retail stock deliveries.
• Making sure that all cash and stock handling procedures are followed in line with audit and security requirements.
• Meeting with the store manager to update them on performance.
• Undertaking risk assessments of the workplace.

International diploma - massage

Certificate - nursing physical examination

Diploma - operations management

Certificate - eyelash extension and lift

BTEC - Business Studies - Leicester College

GCSE - Math, English, Science, Geography, Textiles, Drama and French - Sir Jonathan North