Hayley Charlick

An extremely organised receptionist with extensive office and administrative experience. Excellent communication skills and the ability to multitask effectively in very demanding environments. I am highly motivated and very proactive. I am able to work under my own initiative, but I am also a very strong team player.

Dental Receptionist - Parmar Dental - Leigh-on-Sea

(2025-12)

Manage front desk operations and ensure smooth daily workflows with a friendly, professional approach. Schedule appointments for new and existing NHS and private patients, handling telephone enquiries efficiently. Maintain accurate patient records, treatment plans and administrative tasks. Process payments, handle end-of-day takings. Act as a helpful point of contact between patients and clinical teams, delivering excellent patient care at all times.

Head Receptionist (Temporary Contract) - Together Dental - Basildon

(2025-05 - 2025-11)

Led the reception team to deliver outstanding patient service and meet monthly company targets. Ensured all staff followed policies and procedures consistently. Held regular team meetings and one-to-one sessions to discuss improvements and provide support.

Checked stock levels, promoted services on social media, and completed fire, first aid and medical safety checks. Ran daily reports to manage debt and patient recalls. Covered the Practice Manager during leave and acted as first point of contact for staff.

Built strong working relationships with clinicians and nurses.

Dental Receptionist - Benfleet Dental Centre

(2024-04 - 2025-03)

Managed front desk operations to ensure efficient workflow with a positive, patient-focused attitude. Scheduled and organised appointments for new and existing private & NHS patients through a busy telephone system. Maintained patient records using Dentally and Denplan.

Assisted with referrals, lab work and treatment plans. Handled all payments, checked end-of-day takings, chased outstanding debt and managed recall lists & UDAs. Completed daily compliance logs and general administrative duties, acting as liaison between clinicians and patients.

Administrator, Regions and Branches - Institute of Directors (IoD)

(2004 - 2010)

Providing all general Admin support; Liaising with IoD departments, branch administrators and IoD members; Monitoring and updating branch committee details.

• Producing statistical reports for Regions & Branches
• Web Editing and content creation
• Assisting at National and Local events
• Proof reading over content ready for emailing members/uploading online
• Dealing with member/staff queries on the phone or by email
• Minute taking where necessary

Administrator, Information & Policy Department - International Transport Workers' Federation (ITF)

(2000-09 - 2004-10)

• Answering basic queries and acting on response
• Preparing necessary paperwork/PowerPoints for meetings
• General Admin duties, filing, photocopying and updating database, post – internal/external
• Research clippings ready for paper bulletin and arrange for print
• Maintaining the resource and Information centre
• Preparing information packs for inductions and ensure stock of materials are maintained

Sydney Russell School (1992 - 1997)

NVQ Level 2 - Administration - JHP Training (1998 - 1999)