Rochanne Brown

Receptionist

London, Greater LondonMember since October 29, 2025

Microsoft softwareEmisAccruxCuraProject managementEvent planningMentoringCommunicationCoaching

About

Goal-oriented, open-minded, reliable, diligent and eager to learn and develop these attributes listed in any capacity. Attaining a degree in sociology has inspired me to choose a career path that caters to the public and ensure dedicated service to support people within our community. With experience, I have enhanced young people capabilities and self-esteem with hands-on and personalized mentoring sessions and teaching life skills to develop independence.

As of recent developed a skill in project management, creating events to boost enrichment and engagement within educational setting. In addition, proficient in using Google & Microsoft software to enhance support for sectors I have worked in. Overall, with willingness to develop personal & professional development in work environment and I am also asset to any organization with expertise I have required.

Experience

Receptionist - Well Street Surgery

(2023-10)

Answering phones greeting patients or potential patients, answering any enquiries resolving clinical and non-clinical problems.
Scanning and filing documents that patients, hospitals, specialized clinics and other organizations submit via post and email.
Developed a skill using a different system called Emis and Accrux which supports staff to book, rebook appointments.
Target driven recalls to book patients in for reviews with clinicians.
Ensure that we follow procedures of a GP such as infection control and other appropriate training.

Student Support Officer - Study Group/Bellerbys London College

(2022-04 - 2022-06)

Creating a Student Union to engage students to be representative for the student body, facilitator of assisting students to create fun international days and extra-curricular activities.
Liaising with finance team, catering team and student services team requesting assistance to set up events for students and staff to attend.
Collaboratively working with external companies to ensure events requests are submitted efficiently and negotiating timing slots are effectively in place.
Administrative tasks for exams and registry teams, emailing directors of learning and students regarding retakes.
Curating informative documents/presentations for student union regarding event planning and execution. In addition, setting up meetings twice a week to ensures tasks up to date.
Develop a close operational partnership with the Student Services Team in order to actively participate in key events and activities, such as induction/orientation programs and wellbeing events.

Support Assistant - One housing group/ White row assessment centre (Homeless & Prevention team)

(2021-08 - 2022-03)

Engaging with young people daily to build their trust and encourage them to take part in various activities within the service and wider community.
Working with young people to raise awareness of local services and facilities to ensure they have access to training, work, and education.
Supporting young people to build on their independent skills such as budgeting and cooking.
Collaborating with relevant community agencies to ensure customers receive appropriate advice and support.
Ensuring that key performances targets are met and that all young people record up to date.
Ensuring the building is up to health and safety standards.
Liaising with social workers, police officers, NHS in relation to the young people support and safety whilst residing in the assessment center.
Filing important documents of every young person and using Cura and Microsoft software to save these documents.

Learning and Behaviour Mentor - COLA Highbury Grove/ City Year UK - London, Greater London

(2020-12 - 2021-07)

Mentoring and coaching ten focus list students, such as Setting up long-term, short-term goals for students to meet.
Organized after school club for students to join, currently developed a new initiative alongside national art gallery for year nine students to work on a project, over ten students have joined and explored different art techniques which I showcased with assistance of art curator, assisted with the projects, and delivered presentations of what this project entails.
Team building activities with my team help build individual skillsets as a collective, such as: listening, aiming high, keeping positive, communication, creativity.
I am providing instructions in both classroom and individual settings to cultivate vulnerable students' communication leadership and coaching abilities.
I maintained student information such as grades, development and personal notes on Google Docs and Google datasheets, in line with school regulations.

Exam Invigilator - Stepney All Saints School - London, Greater London

(2019-06 - 2019-11)

Preparation for exams by ensuring all papers, other necessary equipment laid out before students arrived.
Ensuring students follow the exam procedures, i.e., no talking, students should give in the electrical devices and personal equipment.
Ensured monitoring students during the exam i.e., in case of cheating.
Engaging with the students during and after they finish the exam, i.e.
Communicated with other invigilators on possible student malpractice and reported to examination body.
Effectively coordinated Disability Services to ensure reasonable adjustments for students with special needs. I.e., specified seating plan, extra time provided or scribes.