Heather Knapp

Hard-working and detail-oriented library assistant looking to work in a library setting.

Library Assistant at Chesterfield County Public Libraries (2020 – Present)

• Provide excellent customer service
• Assist patrons locate library materials
• Assist patrons with computer and printer
• Assist with digital library
• Handle money transactions
• Handle returned library materials
• Shelve library materials
• Design and set up displays
• Perform passport agent duties

Sales Associate at Banner's Hallmark (2020 – 2021)

• Organized and staged merchandise
• Helped customers locate merchandise
• Packaged and shipped ordered merchandise
• Ran register and rung up customer purchases

Bookseller at Barnes and Noble (2019 – 2020)

• Helped customers locate merchandise
• Kept sales floor clean and organized
• Ran register and rung up customer purchases
• Shelved merchandise

Masters in Pastoral Counseling – Liberty University (12-2025)

Bachelor of Arts in English – Shenandoah University (05-2019)

Certificate at Summer Publishing Institute – New York University (06-2018 – 07-2018)