Heidi Moss
CIPD LEVEL 5 HR ADVISOR | PEOPLE & TALENT PARTNER
Hire this person
Send a job offer directly to this candidate
About
A CIPD Level 5 qualified HR Advisor and Talent Partner with over 20 years of experience driving people strategy, high-volume operational onboarding, and end-to-end employee lifecycle management. Proven expertise in mitigating organisational risk through rigorous UK employment law and ACAS compliance. A trusted advisor to corporate stakeholders, adept at upskilling line managers, boosting retention metrics, and executing data-driven headcount models.
Combines a deep understanding of employee relations and workplace wellbeing with the commercial acumen required to scale fast-paced business operations.
Experience
Interim HR Advisor & Operations Coach - AMAZON - DARLINGTON
(2019-01 - 2025-08)
Internal Interim HR Advisor (January 2024 – March 2025): Led high-volume operational onboarding, complex cohort inductions, and strategic early-career talent integrations for a flagship regional fulfillment hub. Advised, upskilled, and coached operational line managers on employee relations, compliance-backed hiring models, and objective performance metrics. Engineered recruitment data pipelines and workforce optimization models, aligning regional talent supply with high-volume consumer demand periods.
Governed highly sensitive personnel case files and corporate data architecture in strict alignment with ACAS best practices and statutory audit metrics. Coach / Instructor (2019 – 2024 & March 2025 – August 2025): Orchestrated cross-functional operational pathways, compliance frameworks, and upskilling tracks to optimize speed-to-proficiency metrics for hundreds of new hires. Partnered with senior leadership to design and implement structural employee feedback loops, directly slashing early-stage attrition and driving retention strategy.
Supervisor / Store Merchandiser - NEW LOOK PLC - MIDDLESBROUGH
(2008-01 - 2018-12)
- Managed resource modeling, employee rota balance, and strategic payroll tracking to integrate core headcount against variable commercial volume milestones.
- Designed and executed talent induction toolkits, mentoring regional intake squads to achieve target performance KPIs rapidly.
- Resolved escalated workplace disputes, conducted delicate formal performance appraisals, and applied clear conflict-resolution frameworks safely.
Retail Supervisor - PRIMARK STORES LTD
(2002-01 - 2008-12)
- Supervised floor deployments, daily shift safety, and initial candidate screenings for a high-volume flagship retail environment.
- Served as site mentor for high-volume recruitment cohorts, safeguarding structured workplace integrations and collecting retention analytics metrics.
Education
CIPD Level 5 Associate Diploma in People Management - People Management - Avado (2026-12)
CIPD Level 3 Certificate in People Practice - People Practice - Avado (2025-12)
BA (Hons) - Fashion Design (Fashion & Marketing) - University of Hull (2005-12)
Higher National Diploma - Fashion & Design - York College (2003-12)
GCSEs - Branksome Comprehensive School
