Helen Bode

I have got a TQUK Level 2 Certificate in Digital Marketing. Administrative and operations professional with 5+ years of experience across healthcare administration, customer operations, and remote support environments. Proven ability to manage high-volume workloads, improve processes, and maintain accurate CRM/database systems.

Experienced in customer claims handling, complaint resolution, and cross-team coordination. Known for achieving high accuracy rates, meeting SLAs, and enhancing service delivery. Seeking a fully remote administrative or operations support role.

Customer Operations Associate - HGS (Hinduja Global Solutions) - Remote

(2026-01)

• Manage 80+ daily customer interactions across phone and email while maintaining 98% CRM data accuracy
• Handle customer claims, complaints, and enquiries, resolving issues efficiently and improving customer satisfaction
• Process and allocate claim notifications accurately, reducing delays in repair handling
• Build strong relationships with repair partners to ensure smooth end-to-end service delivery
• Monitor personal and shared inboxes, maintaining response times within SLA targets
• Maintain detailed audit-compliant records across systems
• Navigate multiple systems to investigate and resolve queries quickly
• Consistently achieve SLA and productivity targets in a fully remote environment

Network Administrator Support - East Suffolk and North Essex NHS FT

(2024-12 - 2025-07)

• Coordinated 20+ monthly meetings, improving scheduling efficiency for leadership teams
• Managed shared mailboxes and diaries, ensuring timely communication and task completion
• Supported operational reporting by preparing accurate data for analysis
• Improved internal coordination processes, reducing scheduling conflicts

Administrator - Integrated Discharge Team (NHS)

(2021-11 - 2023-05)

• Managed high-volume inbox, ensuring all queries were responded to within deadlines
• Maintained accurate patient records, supporting compliance and data integrity
• Improved document handling processes, increasing efficiency in record retrieval
• Coordinated across teams to support timely patient discharge processes

Patient Flow Coordinator - NHS

(2021-02 - 2021-11)

• Monitored patient flow and reduced delays in admissions and discharges
• Liaised with internal teams and insurers to process claims efficiently
• Maintained confidential records with high accuracy
• Contributed to improved patient experience through reduced waiting times

Lung Cancer Navigator - NHS

(2020-12 - 2021-01)

• Managed tracking databases for patient screening and follow-ups
• Coordinated appointments and treatment preparation efficiently
• Ensured accurate communication across clinical teams
• Maintained up-to-date patient records

Customer Service Manager - Retail

(2018-01 - 2020-12)

• Led and supervised a team, improving overall service performance
• Resolved escalated complaints, increasing customer retention
• Trained new staff on systems and customer service standards
• Monitored KPIs and improved sales/service outcomes

Healthcare Assistant - Trends Health Care

(2018-12 - 2020-06)

• Supported patients with daily care, maintaining dignity and safety
• Recorded vital signs and maintained accurate care records
• Assisted healthcare professionals with procedures

B.Sc. - Industrial Chemistry - Osun State University, Nigeria (2015)