Rachael Eley

Highly organised and reliable administrator with over 10 years of experience across customer service, retail, and public sector environments. Skilled in managing enquiries, maintaining accurate records, processing payments, and supporting efficient office operations. Known for a professional approach, strong communication skills, and the ability to perform well under pressure.

Customer Service Assistant at Newcastle City Council (2024-03 – Present)

• Process council tax and housing payments accurately
• Handle enquiries via phone and email in a fast-paced environment
• Maintain and update customer records using internal systems
• Report service issues and liaise with relevant departments
• Manage complaints professionally and efficiently

Customer Assistant at Marks & Spencer (2012-10 – 2023-03)

• Delivered excellent customer service in a busy retail environment
• Handled transactions and ensured accuracy in payments
• Adapted to multiple roles supporting overall store operations

Customer Service Advisor at LNER (2017-02 – 2021-06)

• Managed customer enquiries, complaints and reservations
• Maintained accurate records and processed transactions

Receptionist (Agency) at SLR Consulting (2009 – 2010)

• Managed switchboard and directed calls efficiently
• Greeted visitors and handled front desk responsibilities
• Maintained organised filing systems and admin tasks

Customer Service Assistant at NHS Business Services Authority (2008 – 2009)

• Handled high volumes of customer calls and enquiries
• Processed applications and maintained accurate records
• Supported and trained new staff members

NVQ in Health Care & Child Development – Newcastle College

GNVQ in Leisure & Tourism – Gosforth High School

GCSEs in English (C) and Maths (C) – Gosforth High School