Hemant Raste

Dynamic IT professional, with over 18 years in IT operations, I’ve built a career on turning technology into a strategic enabler for business success. As Head of IT Services, I lead transformation programs that drive efficiency, strengthen security, and align IT strategy with organisational goals across sectors including Oil & Gas, Housing, Software Development, and the Public Sector.

I thrive on solving complex challenges—whether modernising legacy infrastructure or deploying enterprise-wide platforms that deliver measurable impact. My experience covers cloud migration, infrastructure management, software development, cybersecurity, and team leadership. I’m passionate about building high-performing teams and fostering an IT culture that empowers innovation and reliability.

Key achievements include

• Leading seamless Windows 10 to 11 and large-scale EUC migrations.
• Rolling out Self Service portals and Field Agents apps in a public sector environment, elevating customer experience by multiple folds
• Implementing Microsoft Autopilot for 500+ devices and migrating 2,000+ users to M365.
• Rolling out UEM (ManageEngine MEDC) and Service Now ITSM platforms improving IT support efficiency by well over 50%.
• Artificial Intelligence/ML – Controlled roll out of AutoPilot and Amazon contact lens for voice transcription analytics
• Driving business continuity and growth with rapid video conferencing and Microsoft collaboration tools.

Focused on outcomes, collaboration, and continuous improvement, I bring a practical yet strategic approach to building modern, resilient, and scalable IT environments.

Dynamic IT Leader with experience of 18+ years shaping transformation, service delivery, and operational excellence across diverse industries. Recognized for leading multi-functional teams through change, leveraging data-driven insights and ITSM best practices to deliver measurable results and drive digital innovation. Expert in stakeholder management, complex program delivery with clear communication plans, and integrating emerging technologies (Microsoft Intune, Windows 365, AI/ML) into live environments.

Highly skilled in risk mitigation, environment management, and optimizing vendor partnerships. Certified in ITIL v4, proven in accelerating service outcomes, cost savings, and business alignment.

Highly experienced in managing internal and external IT service partners, including dual-shore service models and high-performance project delivery with managed service providers (MSPs).

MSc - Information Systems Management

B.E. - Information Technology