Henry Stephen

Business Analyst with 7+ years delivering enterprise digital transformation across financial services, logistics and data migration programmes, driving requirements strategy, operating model design and data-led decision making to improve business performance. Proven impact reducing requirements rework by 28%, accelerating decision cycles and improving operational efficiency across complex multi-stakeholder environments. Expert in Agile (SAFe, Scrum) and Waterfall delivery, BPMN 2.0 modelling and SQL-driven analysis, leading initiatives from discovery through to go-live and benefits realisation.

Business Analyst - Digital Transformation (LMS & Payments Programme) at Mainstreams Career Ltd (2025-12 – Present)

Led end-to-end requirements strategy across 3 concurrent workstreams, structuring epics, user stories, NFRs and RTM, reducing ambiguity and cutting requirements rework by 28% and improving delivery efficiency. Partnered with 10+ senior stakeholders and programme sponsors, facilitating governance forums and reducing decision cycle time from 2-3 days to same-day approvals, accelerating delivery progression. Defined functional and non-functional requirements across payments and LMS platforms, ensuring scalability, compliance and operational resilience for enterprise deployment.

Designed

To-Be BPMN 2.0 processes aligned to Target Operating Model, streamlining workflows and reducing manual processing steps across business operations. Owned backlog prioritisation within SAFe Agile delivery, achieving 95% on-time delivery of priority features, improving sprint predictability and release confidence. Established UAT governance and traceability frameworks, increasing test coverage and reducing post-release defects during initial production rollout. Implemented KPI tracking and reporting frameworks using Excel and Power BI, enabling real-time visibility into programme performance and supporting data-driven decision-making.

• Led end-to-end requirements strategy across 3 concurrent workstreams, reducing requirements rework by 28%
• Partnered with 10+ senior stakeholders, reducing decision cycle time from 2-3 days to same-day approvals
• Defined functional and non-functional requirements across payments and LMS platforms
• Designed To-Be BPMN 2.0 processes aligned to Target Operating Model
• Owned backlog prioritisation within SAFe Agile delivery, achieving 95% on-time delivery
• Established UAT governance and traceability frameworks
• Implemented KPI tracking and reporting frameworks using Excel and Power BI

Business Analyst - Enterprise Logistics Transformation at Baileys International Supply Centre (2024-02 – 2025-11)

Led requirements elicitation across 5 business units, ensuring full traceability from requirements through to delivery and improving cross-functional alignment. Conducted gap and impact analysis across logistics workflows, identifying inefficiencies and improving operational throughput across supply chain processes.

Designed

To-Be workflows supporting a 100+ user operational environment, enabling scalable system adoption and improved process standardisation. Owned BAT and UAT delivery, implementing RTM-aligned test strategies, improving validation coverage and release quality. Delivered training and change support, reducing post-go-live support queries by 30% within the first release cycle, improving adoption stability. Managed stakeholder engagement across multiple functional teams, ensuring alignment of delivery priorities, risks and milestones.

• Led requirements elicitation across 5 business units with full traceability
• Conducted gap and impact analysis across logistics workflows
• Designed To-Be workflows supporting 100+ user operational environment
• Owned BAT and UAT delivery with RTM-aligned test strategies
• Delivered training and change support, reducing post-go-live queries by 30%
• Managed stakeholder engagement across multiple functional teams

Junior Business Analyst - Data Migration & Platform Delivery at Crown Flour Mill (Olam Agri) (2020-10 – 2022-09)

Developed structured requirements and acceptance criteria, improving requirement clarity and reducing delivery ambiguity across migration activities.

Modelled

As-Is and To-Be processes, supporting migration of 20K+ operational data records and ensuring consistency and integrity across systems. Supported UAT execution and validation cycles, improving defect identification prior to go-live and reducing rework during deployment. Coordinated cross-functional delivery activities, improving tracking and execution across multiple workstreams. Delivered user training and post-implementation validation, improving solution adoption and ensuring alignment with business requirements.

• Developed structured requirements and acceptance criteria for migration activities
• Modelled As-Is and To-Be processes supporting migration of 20K+ operational data records
• Supported UAT execution and validation cycles
• Coordinated cross-functional delivery activities
• Delivered user training and post-implementation validation

Project Support Officer - Treasury & Risk Systems at Diamond Bank (2018-06 – 2020-09)

Supported delivery of treasury and risk system initiatives across multiple concurrent project workstreams, improving coordination and execution visibility. Managed risk and issue tracking frameworks, improving issue resolution turnaround and reducing escalation backlog. Produced executive reporting dashboards, supporting decision-making across senior stakeholder groups. Facilitated governance meetings and status reporting, improving communication and alignment across delivery teams.

• Supported delivery of treasury and risk system initiatives across multiple workstreams
• Managed risk and issue tracking frameworks
• Produced executive reporting dashboards
• Facilitated governance meetings and status reporting

Business Analyst at Mindframes Ltd

Project Support at Ministry of Lands and Survey

BSc in Estate Management – Nnamdi Azikiwe University