Heshma Ramdoyal

Results-driven Project Management professional with extensive experience in delivering comprehensive coordination and administrative support for diverse projects. Facilitated over 20 successful projects across multiple regions, maintaining high standards of data accuracy and compliance. Streamlined communication processes and enhanced team efficiency through targeted training. Specialised in utilising PMO templates and managing project documentation, ensuring alignment and operational excellence

Programme Coordinator - Chiltern Railways

Delivered comprehensive coordination and administrative support to project managers, utilising PMO templates and preparing board portfolio materials for executive presentations. Ensured accuracy and organisation of project trackers and reporting documentation, maintaining audit readiness. Directed the successful renovation of two office rooms, coordinating suppliers, timelines, and stakeholder expectations while ensuring organised documentation.

Served as the key coordination point between stakeholders, project teams, and external partners, facilitating smooth communication and alignment across workstreams.

• Utilised PMO templates for executive-level presentations.
• Maintained accurate project trackers and reporting documentation.
• Coordinated suppliers and timelines for office renovations.
• Ensured communication alignment across workstreams.

Project Support Associate - Medical Research Network

Facilitated delivery of 20+ projects across EU and USA, ensuring alignment with project managers and maintaining accurate project data and documentation in internal systems. Upheld high standards of data accuracy and compliance for project documentation and reporting processes. Ensured precise data entry in SalesForce, supporting end-of-month status reports and safeguarding information integrity.

Coordinated onboarding of new tools and processes through training sessions on Microsoft Teams and PowerPoint.

• Delivered comprehensive support for project tracking and documentation.
• Achieved high compliance rates in administrative processes.
• Enabled accurate reporting through meticulous data management.
• Enhanced team efficiency with targeted training sessions.

Waste Management Executive - Biffa Waste Services

Oversaw operational and administrative activities, ensuring accurate tracking and completion of service requests within a 24-hour SLA. Facilitated inbound and outbound communications with customers and stakeholders, providing clear updates and timely issue resolution. Maintained accurate records in Oracle, supporting data integrity and reporting across service activities. Streamlined operational tasks and communications, prioritising activities to meet strict deadlines.

• Ensured compliance with service level agreements to enhance customer satisfaction.
• Improved data accuracy by implementing rigorous record-keeping practices.
• Enhanced communication processes, resulting in quicker response times.

Bachelor of Science - Forensic Biology