Hj S

Assisted customers with inquiries and utilized new systems to optimize work quality Ensured high customer satisfaction levels and maintained a high NPS (Net Promoter Score), increasing it from target of 65% to 80% Helped become the top-performing store for a month-long conversion drive competition, surpassing 10 other stores

Customer Service Representative at Amazon Fresh (2021-07 – Present)

• Assisted customers with inquiries and utilized new systems to optimize work quality
• Ensured high customer satisfaction levels and maintained a high NPS (Net Promoter Score), increasing it from target of 65% to 80%
• Helped become the top-performing store for a month-long conversion drive competition, surpassing 10 other stores
• Regularly promoted and leveraged current deals to customers
• Demonstrated effective management of resources, carried out focused marketing campaigns, and delivered exceptional customer service

Student Enrollment Coordinator at Next Step Training (2019-07 – 2020-08)

• Converted leads from various marketing methods, including Instagram, into students
• Took responsibility for cold calling and email outreach to engage potential students which has helped increase in student enrolment rates
• Facilitated booking and scheduling of personalised 1-1 meetings to assist prospects in becoming students
• Served as the primary point of contact for students and employers
• Provided support to students for assignments and other inquiries, which has led to enhanced student satisfaction
• Managed overall business administration tasks, including appointment scheduling and data entry

Bachelor of Science (Hons) in Business Information Systems – University Of Westminster (2020 – 2023)