Ho Yin Tam

Highly motivated and results-oriented IT professional with over 10 years of experience specialising in providing server and PC technical support for public and private organisations. Experienced in customer service with flexibility, analytical, and detail-oriented skills, both by phone, email, and in-person. A great collaborator with his interpersonal skills, motivation on team management, ability to learn new technology and problem-solving mindset have been recognized by others.

Searching for an opportunity to enhance and advance my career within the dynamic and thriving professional landscape of the United Kingdom.

Senior IT Support Technician (Jan 2021 – Oct 2023):

• Managed data center operations, ensuring system stability and adherence to ISO 20000 standards.
• Implemented and maintained security measures to protect data center infrastructure.
• Provided training and support to colleagues, demonstrating strong coaching and interpersonal skills.

IT Support Technician (May 2011 – Jan 2021):

• Performed routine server and PC maintenance, troubleshooting hardware and software issues.
• Monitored network performance and health, proactively identifying and resolving potential problems.
• Maintained accurate documentation of data center infrastructure, facilitating efficient troubleshooting and planning.

Hong Kong Metropolitan University (Open University of Hong Kong)

• Master of Science in Information Technology with Internet Applications
• Bachelor of Computing