Leke Babajide Adeyemi

Proactive IT Support Technician with a robust background in software, hardware, and web application management. Demonstrates strong technical acumen and exceptional time management skills. Highly skilled in diagnosing and resolving complex issues, committed to delivering clear communication and superior technical support. Known for effective problem-solving abilities and dedication to continuous improvement in a fast-paced IT environment.

Traineeship | IT Career Switch | IT Support Technician

Jan 2024 - Present

• Configuring network infrastructure components and implementing system changes for optimal performance.
• Providing technical support for OS and mobile devices.
• Installing and configuring operating systems, antivirus software, firewalls, and intrusion detection systems.
• Managing network services, cloud services, and virtualization technologies.
• Designing backup solutions and disaster recovery plans.
• Monitoring network performance and troubleshooting issues.

Technical Support

June 2023 - Present

•  Providing technical assistance and resolving issues for end-users, including hardware,

  software, and network problems.

• Installing, configuring, and maintaining operating systems, software applications, and hardware components.

  Managing user accounts and permissions, including setting up new accounts, password resets, and access rights.

•  Logging and tracking incidents in a ticketing system, resolving issues at the 1st and 2nd line levels, and escalating complex problems.
•  Providing excellent customer service through effective communication, ensuring users are informed about the status of their issues
• Creating, configuring, and managing virtual machines (VMs) using VMware and Hyper-V to support development, testing, and production environments.

June 2021 - May 2023

• Providing technical helpdesk support and troubleshooting software and hardware issues.
• Achieving significant growth in product adoption by educating users on new features.
• Delivering detailed incident reports and resolving user issues efficiently.

Oct 2018 - June 2021

• Leading promotional campaigns to advance international trade.
• Improving customer satisfaction scores and providing comprehensive secretarial support.
• Managing business complexities and providing support strategies to members.

• Customer Service
• Troubleshooting
• Creative problem-solving
• Communication
• Technical Support 
• Software and Hardware maintenance 
• Remote support tool
• Time management 
• Incident management 

CompTIA A+

Masters in Geography