Holly Murray

I am a very enthusiastic person and enjoy working as part of a team but can also manage different tasks and given opportunities on my own. I think to have a positive mental attitude in life and push myself to doing the best I can. I enjoy building relationships with others that are meaningful.

I have many years of customer service experience and working face to face with others which I am confident in and really enjoy. I have a keen eye for detail and like everything to be neat and precise in any role. I am very well mannered and have great literacy skills which I like to adapt into my working life.

Cleaning Operative at OCS Group (2026-02 – Present)

Working in a high school, being given my own department to clean.

• Emptying bins, hoovering, mopping and machining floors
• Dusting, wiping any marks from walls, sweeping stairwells
• Making sure all rooms are left to a high standard cleanliness for the next day
• Control of substances and using the correct products for different areas
• Use of industrial buffers

Administrative Assistant/Customer Service at The Shower doctor (2024-04 – 2026-02)

Working in a plumbers merchant and parts distributor, being the first point of contact for the customer.

• Taking all calls and responding to emails advising correct information on all queries
• Checking and updating stock manually
• Contacting customers from job requests and Using service department to book in jobs for our engineers
• Creating job cards and adding all parts needed
• Processing returns and returning stock back to shelves or discarding stock which is faulty
• Handling complaints and resolving within a timely manner
• Occasional debt collection
• Working at the front desk with customers who wish to come into the shop, taking payments and processing purchases
• Contacting manufacturers regarding stock and creating spread sheets for any faulty returns needing to be sent back to the manufacturers
• Completing all paper work and filing, printing and packaging items
• Answering email queries for all departments

Corporate cards customer service adviser at Sykes Enterprises, Incorporated (2018-10 – 2024-02)

Working within the HSBC department. Handling calls regarding corporate cards, business cards.

• Speaking with card holders and company contacts regarding company cards being used within the company
• Increasing credit limits, checking payment dates, creating new applications
• Advising which card be best suited for certain types of business
• Working with excel tracking all calls and queries
• Helping customers with all enquires regarding online systems
• Reporting cards lost/stolen, issueing new credit cards
• Working with high security details and making sure there are no fraudulent activities going on
• Directing customers to the correct department if they are in need of any other assistance

Hotel Receptionist/ FOH team member at Premier Inn (2017-10 – 2018-06)

Working at reception and front of house team.

• Checking guests in and out of the hotel, taking guest queries, answering calls, emails, bookings
• Collecting feedback from guests and logging this to see for improvements
• Licence in bar work, making sure everything is up to high standards
• Waitressing for the restaurant both breakfast and evening dinners, collecting orders
• Making sure guests are enjoying their food, presenting food and cleaning up
• Occasional House keeping to cover sickness - cleaning rooms for once guests leave
• Changing bed linen and making sure rooms are spotless for the next guests
• Taking laundry to and fourth from the laundry room and restocking any towels / additional bits within the room

City and Guilds NVQ Level 2 in Hairdressing at Gordon Wilson hairdressing beauty (2014-08 – 2017-05)

I completed my level 2 city and guilds NVQ qualification in April 2016. which includes being qualified in all cuts, colours and dressing the hair. As a junior starting off I had responsibilities such as:

• Interacting with clients
• Stock room control
• Reception work
• Banking the business money

Sales and cashier assistant at Sports Direct (2016-02 – 2016-08)

Working within the floor sales team in sports direct.

• Checking stock, putting stock out onto the floor and on the rales
• Cashier duties, working at the till scanning through orders and taking payment
• Taking returns and processing them correctly whether the customer wanted to swap or full refund and if they we're eligible for this
• Tidying up at end of shifts, making sure there was no clothes which may have fell off the hangers etc
• Making sure the shop floor was clean and tidy for the following shifts and cashing up the register to management

Nursery Assistant (work experience) at Bruntsfield Nursery (2013-08 – 2013-08)

A weeks work experience in Bruntsfield nursery.

• Helping the children with care, learning and work
• Doing activities with them and helping them achieve the goals set within the classes

National 4 in Maths – Gracemount High School (2009 – 2014)

National 4 in Geography – Gracemount High School (2009 – 2014)

National 5 in English – Gracemount high school (2009 – 2014)

National 4 in Business management – Gracemount High School (2009 – 2014)