Hubert Ziomkowski

Friendly, energetic and customer-focused retail professional with experience in team leadership, sales, customer service, visual merchandising, stock management and cash handling. Experienced in creating positive customer experiences in fast-paced retail environments and supporting colleagues to achieve high standards. A lifelong LEGO fan with a strong knowledge of LEGO products, themes and the brand and themes and a genuine passion for the brand.

Confident communicating with customers of all ages, with a practical, hands-on approach and a strong passion for creativity, teamwork and delivering memorable experiences.

Bathroom Fitter - Otto Bathrooms - Edinburgh

(2025-01)

• Deliver high-quality work while maintaining strong attention to detail and professional standards.
• Plan layouts, measure spaces, and recommend practical solutions based on customer requirements.
• Communicate directly with customers to understand their needs and provide a positive service experience.
• Work safely and efficiently with a wide range of hand and power tools.
• Maintain clean, organized and safe working environments.
• Coordinate effectively with other trades and resolve problems efficiently on-site.
• Consistently complete work to agreed timescales and customer expectations.

Team Leader / Supervisor - H&M - Edinburgh

(2023-04 - 2024-12)

• Led and motivated a team of Sales Advisors to deliver excellent customer service and achieve daily and monthly sales targets.
• Created welcoming customer experiences by supporting customers with product advice and resolving queries professionally.
• Coached and supported team members through on-the-job training, feedback, and regular one-to-one conversations.
• Maintained high visual merchandising standards and ensured product displays followed H&M brand guidelines.
• Managed stock control, replenishment, and inventory processes to maintain product availability.
• Accurately handled cash, card and return transactions while supporting store opening and closing procedures.
• Worked closely with managers and colleagues to improve store operations and maintain a positive, inclusive team environment.
• Responded confidently to customer complaints and challenging situations, helping turn them into positive experiences.

Customer Service & Experience Assistant - William Hill - Edinburgh

(2022-01 - 2022-09)

• Provided friendly and professional customer service in a fast-paced environment.
• Developed strong communication and problem-solving skills when dealing with customer needs.
• Built positive relationships with customers and colleagues.

Waiter - Zizzi Restaurants - Edinburgh

(2021-06 - 2021-09)

• Delivered friendly and efficient customer service in a busy restaurant environment.
• Communicated menu options clearly and promote new products to customers.
• Worked effectively as part of a team while maintaining high service standards.

Front of House Staff - German Doner Kebab - Edinburgh

(2021-03 - 2021-06)

• Provided customer service in a fast-paced environment.
• Processed customer payments accurately using a POS system.
• Developed experience in handling transactions and working efficiently under pressure.

Sport & Exercise Science - Edinburgh College (2022-08 - 2023-05)

Carpentry - Edinburgh College (2019-09 - 2021-05)

Scottish Higher - St Augustine's (2013-08 - 2019-05)