Ian McDonald

Experienced hospitality and retail professional with over 10 years of experience in holiday parks, bars, restaurants, and entertainment venues. Skilled in team leadership, stock control, rota planning, and delivering high standards of customer service. Seeking to continue a career in these areas where I use my people skills, operational expertise, and proven ability to drive revenue.

Willing to relocate: Anywhere

Delivery Driver at ASDA (2025-11 – Present)

Delivering shopping to customers' homes is a door-to-door service. Delivering to the door or taking groceries inside and helping empty the trolleys.

• Route planning and timing to fit within delivery slots
• Loading van in correct order of deliveries and emptying at end of shift
• Ensuring van is roadworthy and clean before each shift
• Adhering to driving laws and company policy
• Maintaining professional and courteous demeanor as the face of Asda

Retail Manager at Park Holidays UK Ltd (2024-03 – Present)

Overseeing bar and retail operations, supporting business performance and staff development.

• Currently overseeing bar and retail operations
• Supporting business performance
• Staff development

Assistant Retail Manager at Park Holidays UK Ltd (2022-01 – 2024-03)

Supported retail operations whilst training and mentoring staff.

• Supported retail operations whilst training and mentoring staff
• Trained the retail manager of that establishment who was my assistant
• Contributed to delivering over £125K above target on the bottom line

Sales Advisor at Park Holidays UK Ltd (2021-01 – 2022-12)

Sales advisor focused on selling caravans with strong face-to-face customer interaction skills.

• Generated £49K in personal sales revenue
• Learned sales processes for selling caravans
• Identified strengths in face-to-face customer interaction rather than telesales

Retail Manager at Park Holidays UK Ltd (2018-01 – 2021-12)

Managed a team of up to 25 staff members across bar, kitchen, arcade and shop operations.

• Managed a team of up to 25 staff members across bar, kitchen, arcade and shop operations
• Controlled stock ordering, wage budgets, and rotas (up to one month in advance)
• Increased bar and kitchen daily takings up to £8K per day
• Set a record weekly takings for that venue with takings over £35K, recognised with a bonus award
• Achieved an incentive paid for trip to Spain for outstanding performance in wage and stock control

Complex Manager at Parkdean Resorts (2016-01 – 2018-12)

Managed bar, arcade and entertainment facilities in everyday operations and acted as Duty Manager for the whole park.

• Managed bar, arcade and entertainment facilities in everyday operations
• Acted as Duty Manager for the whole park (outside of the entertainment complex)
• Managed evening operations and guest services
• Cashing up separate venues of an evening for banking

GCSE