Ikram Abdi

Experienced customer service professional with over 3 years of experience handling high-volume customer enquiries, case management, and administrative support. Skilled in communication, appointment scheduling, data management, and resolving customer issues within fast-paced environments. Confident working independently and collaboratively while maintaining high standards of professionalism and GDPR compliance. Seeking a remote customer service or appointment-setting role.

Customer Service Agent - Student Loans Company

(2021-09 - 2024-08)

• Managed high volumes of customer enquiries relating to student finance applications and repayments.
• Processed and reviewed financial applications while ensuring accuracy and compliance with company procedures.
• Handled sensitive customer information in line with GDPR regulations.
• Collaborated with internal departments to resolve customer issues efficiently.
• Maintained accurate records and updated case files within internal systems.

Receptionist - Grosvenor Casino

(2020-01 - 2020-12)

• Scheduled appointments and managed conference room bookings.
• Answered and redirected incoming calls professionally.
• Maintained visitor logs and ensured compliance with identification procedures.
• Handled administrative duties including mail distribution and record keeping.
• Delivered excellent customer service in a busy front-desk environment.

Customer Service Agent - Heathrow Airport Terminal 2

(2019-05 - 2019-08)

• Assisted passengers with check-in, boarding passes, and travel enquiries.
• Provided accurate flight information and coordinated with airport vendors.
• Delivered customer support in a fast-paced airport environment.
• Ensured passengers received efficient and professional assistance.

Sales Assistant - Superdrug - South Harrow

(2018-04 - 2018-06)

• Assisted customers with product selection and general enquiries.
• Handled stock updates and maintained store presentation standards.
• Performed administrative and communication duties between departments.

Youth Mentor - Horizons Young People's Centre

(2017-09 - 2017-10)

• Provided mentoring and support to young people and families.
• Maintained accurate service documentation and reports.
• Collaborated with support staff to deliver positive outcomes.

Peer Mentor - Ealing Council - London

(2016-07 - 2016-09)

• Supported young people through group and one-to-one mentoring.
• Helped facilitate youth programmes and signposted support services.
• Built positive relationships and provided emotional support.

Administrative Assistant - Invictus Chamber - London

(2015-05 - 2015-06)

• Completed administrative tasks including filing, diary management, and data entry.
• Prepared reports, emails, and letters accurately and within deadlines.
• Answered telephone enquiries and handled correspondence professionally.

Business Administration Level 2 - Skills Training UK (2017 - 2017)

First Aid Training (2016 - 2016)

GCSEs - Villiers High School, Southall

BTEC Science Level 2 - Science