Imogen Moore

Enthusiastic and highly organised professional with a strong background in hospitality, including leadership roles and international cruise operations. Proven ability to deliver high quality guest experiences, lead teams and work well while under pressure. Passionate about creating memorable moments and ensuring every detail is execute to a high standard.

Server at Virgin Voyages (2024-04 – Present)

• Coordinated seamless service during high-pressure, high-volume periods, balancing multiple priorities to ensure a smooth and memorable guest experience.
• Quickly learn and execute my venues menus and SOPs with accuracy, including all allergens and daily specials.
• Handle guest preferences, allergies, requests, & complaints with professionalism while upholding company brand standards.
• Be a designated crew member for all new hires within my department, acting as point of call during their first week and assisting with training on board.
• Consistently maintain strict public health standards in line with maritime regulations across all service venues.
• Performed emergency duties as a Stairway Marshall, confidently directing and assisting guests during safety procedures.
• Work in a live-in, contract-based environment for 6 months at a time, while ensuring compliance with maritime labour regulations.

Deputy Restaurant Manager at Burford Garden Company (2020-01 – 2024-04)

• Managed a high-volume restaurant, serving up to 2000 customers per day.
• Led a team, overseeing training, scheduling, and customer experience.
• Planned and executed in-house events and promotions to enhance customer engagement.
• Report directly to senior leadership and collaborating with other departments within the store.

Various Hospitality Roles at Various Hospitality Roles (2016 – 2024)

GCSEs in Mathematics & English – Piggott High School